Elizabeth Acosta
Fort Lauderdale,FL
Summary
Dynamic professional with proven expertise in customer service and team leadership at Soma Medical Center. Successfully enhanced customer satisfaction by promptly resolving complaints and improving operational accuracy in cash handling. Skilled in problem-solving and staff training, fostering a collaborative environment that drives business growth and improves service quality.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Soma Medical Center
Florida City, FL
12.2022 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Dispatcher
K & E Safe Delivery LLC
Florida
03.2020 - 11.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Bachelor -
University Camilo Cienfuegos
Cuba, NY06.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Soma Medical Center
12.2022 - Current
Dispatcher
K & E Safe Delivery LLC
03.2020 - 11.2022
Bachelor -
University Camilo Cienfuegos