Summary
Overview
Work History
Education
Skills
Accelerated Collegiate Experience
RELEVANT COURSEWORK
LEADERSHIP EXPERIENCE
LEADERSHIP AND DIVERSITY EDUCATION
Timeline
Generic

Elizabeth Adams

Summary

Patient Care Professional with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and ensured seamless patient experiences. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

MY Self Wellness
09.2023 - 10.2024
  • Schedule patients for course of treatments, collect payments, and input authorizations. Explain forms, input document information, and fax records
  • Prequalify and set up patients with financial assistance options
  • Prepare treatment rooms for patients’ arrival and assist with recovery afterwards
  • Coordinate events with mental health and wellness partners in the community

Childcare Provider

Personal Residences
09.2015 - Current
  • Supported children's social and emotional development and used positive reinforcement
  • Engaged children in educational activities that foster early child or adolescent development
  • Developed collaborative relationships and credibility with parents and caregivers

Intern

Florida Coalition Against Sexual Violence (FCASV)
03.2023 - 12.2025
  • Delivered overnight support to victims who called the 24-hour crisis line
  • Helped survivors create individual safety and crisis plans and assessed further risk
  • Encouraged callers to express feelings, discussed urgent situations, and helped each person develop insight into their personal lives and relationships

Elderly and Disabled Patient Caregiver

Tucson Care at Home
02.2022 - 03.2023
  • Completed regular check-ins and progress report for each patient
  • Recognized and reported abnormalities or changes in patients' health status to case manager
  • Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship

Intern

Artichoke and Company
06.2021 - 02.2022
  • Assisted in event planning and management, built and maintained professional relationships with vendors, and worked closely with clients
  • Arrived at wedding venues early to supervise vendor set ups, answer questions, resolve issues, and ensure satisfaction according to the client's standards
  • Created flyers and brochures for outreach within the community, and maintained social media platforms to promote business development

Assistant General Manager

Tropical Smoothie Café
01.2020 - 06.2021
  • Created weekly schedules based on predicted staffing needs, budget, and employee requests
  • Achieved top customer satisfaction ratings by motivating employees and creating a positive work environment
  • Devised, deployed, and monitored processes to meet/exceed key performance indicators
  • Completed monthly inventories, identifying over/understocking to improve future ordering accuracy
  • Hired, onboarded, and trained new employees, including instructing on food safety, customer service standards and operations

Server

True Food Kitchen
01.2021 - 09.2022
  • Built strong rapport with returning guests through friendly and professional service and willingness to accommodate special requests
  • Performed cashier functions by closing checks and preparing end-of-day reports
  • Advised guests and customers on food and beverage choices through excellent knowledge of menu items

Server

Vero Amore
01.2021 - 09.2022
  • Built strong rapport with returning guests through friendly and professional service and willingness to accommodate special requests
  • Performed cashier functions by closing checks and preparing end-of-day reports
  • Advised guests and customers on food and beverage choices through excellent knowledge of menu items

Education

Bachelor of Arts - Psychology, Concentration in Neuroscience & Cognition

Florida Gulf Coast University
Fort Myers, FL
12.2023

Skills

  • Patience and empathy
  • Customer service
  • Organizational skills
  • Attention to detail
  • Patient education
  • HIPAA compliance
  • Proficient with Microsoft Office: Word, Excel, PowerPoint
  • Proficient in patient charting and billing management using DrChrono EHR software
  • CRM Software: Managed customer leads, calls, and follow-ups to maintain relationships and track sales activity
  • Patient Scheduling & Documentation: Scheduled appointments, provided documents, and maintained organized filing systems
  • Certified Sexual Assault Advocate - FCASV, 2023

Accelerated Collegiate Experience

  • Recipient of Florida Gulf Coast University's ACE Scholarship (2019-2023)
  • Completed ACE Honors Program
  • Completed ACE Leadership Program

RELEVANT COURSEWORK

  • General Psychology, Human Behavior, Human Memory and Cognition
  • Brain and Behavior, Sensation and Perception
  • Social Psychology, Social Cognition, Family and Community Partnerships

LEADERSHIP EXPERIENCE

Accelerated Collegiate Experience | Mentor

  • Attended weekly classes to facilitate groups for learning and building connections among the students
  • Carried out 3-4 individual meetings each week to monitor academics, extracurriculars, life outside of school, and to provide help, guidance, advice, and/or resources
  • Provided support for students looking for career and major exploration, and help with basic graduate school preparation
  • Provided mental health support and connection to resources

LEADERSHIP AND DIVERSITY EDUCATION

Leadership Institute | Participant

  • Discussed meaningful and impactful topics in intensive small group discussions where conversations led to greater perspective-taking abilities
  • Identified the values that lead to making a difference in the lives of those who need support, connection, and healing
  • Completed self-assessments with review and contemplation and discussed key points with leaders
  • Participated in team building challenges to increase awareness of weaknesses and areas for growth, developed strengths, and taught how to work most effectively with others


Emerging Eagles | Participant  

  • Weekly meetings over the course of six weeks to foster leadership potential and gain the tools to become effective leaders on campus and beyond
  • Large group workshops included presentations that engaged participants in elaborate thinking, problem solving, and discussions which all led into team building activities
  • Small groups led by mentors focused on significant aspects of the week's theme and models, presentations, role-plays were created or used to deepen understanding


Leadership Academy | Participant  

  • Intensive three-day program taught students effective principles with groups concerning the way people should be treated and the way they should pursue goals
  • Gained insight on how to inspire a shared vision by getting people to sec exciting possibilities for the future
  • Learned how to enable others to act, build spirited and strong teams, and make each individual feel important


Beyond the Lines | Participant 

  • Inclusive leadership experience to build a foundation of understanding for working towards a more equitable and just society
  • Attended various leadership and diversity education sessions to foster learning about a variety of backgrounds and experiences
  • Gained understanding of personal and social identities while learning about social responsibility within communities through advocacy and activism

Timeline

Patient Care Coordinator

MY Self Wellness
09.2023 - 10.2024

Intern

Florida Coalition Against Sexual Violence (FCASV)
03.2023 - 12.2025

Elderly and Disabled Patient Caregiver

Tucson Care at Home
02.2022 - 03.2023

Intern

Artichoke and Company
06.2021 - 02.2022

Server

True Food Kitchen
01.2021 - 09.2022

Server

Vero Amore
01.2021 - 09.2022

Assistant General Manager

Tropical Smoothie Café
01.2020 - 06.2021

Childcare Provider

Personal Residences
09.2015 - Current

Bachelor of Arts - Psychology, Concentration in Neuroscience & Cognition

Florida Gulf Coast University