Elizabeth A Hastie
Analyst
Newcastle,OK
Overview
9
9
years of professional experience
Work History
Yardi Support Analyst
Realms Consulting
12.2023 - 08.2024
- Tier 1 and 2 research/resolution contact of reported Yardi 7s, Rent Café, CRM, Multifamily, issues
- Creation of documentation for correct Yardi processes and procedures
- Train users on correct processes for Yardi use and self-issue correction
- Updating of user permissions to ensure greater data consistency
- Monitoring and maintenance of Jira helpdesk platform
- Effective communication of issues directly to Yardi support specialists for resolution
Yardi Support Analyst
Bright Realty
12.2021 - 08.2023
- Tier 1 and 2 for research/resolution of reported Yardi 7s, Rent Café, Commercial Cafe, multifamily, construction and connectivity issues
- Monitored helpdesk and responded to incoming tickets to address support needs
- Creation of documentation for correct Yardi processes and procedures
- Trained users on correct processes for Yardi use and self-issue correction
- Creation/Updating of user permissions to ensure greater data consistency
- Creation of weekly Yardi reporting for Construction statuses and budgeting
- Created user accounts and managed access control
- Supported users with software, hardware and network issues
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
CRM Helpdesk Analyst
CoreLogic
02.2021 - 11.2021
- Point of contact for all Oracle GEM users via specialized email inbox
- Research/Correct/Escalate issues within GEM/CPQ CRM tools
- Assist users with GEM issues with one-on-one training
- Creation and adaptation of training documentation
- Provided customer support and technical support to multiple customers daily
Yardi Support Specialist
Atlantic Housing Foundation
10.2020 - 02.2021
- Tier 1 and 2 contact for research/resolution of reported Yardi 7s, Affordable, Rent Café and connectivity issues
- Research and correct issues submitted via Spiceworks Helpdesk ticket system
- Trained users on correct processes for Yardi use and self-issue correction
- Advise management on proper procedure and policy for Yardi usage
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Created user accounts and assigned permissions
Client Support Level II Rep II
defi SOLUTIONS
08.2019 - 04.2020
- Point of contact for all defiSOLUTONS clients via ServicePoint service desk system
- Primary team contact for Porsche issues and escalations, Secondary Team Contact for Toyota issues and escalations
- Correct/Research/Escalation of issues within LOS, Mainframe and Flex/V8
- Creation of DevTracks and Bugs to address code updates or creation of new code
- Report creation for client issue tracking
- Conducted case management activities and services with multidisciplinary team
- Investigated and resolved customer inquiries and complaints quickly
Business Systems Analyst/Application Support Analyst
Greystar Property Management
03.2015 - 06.2019
- Created and maintained reporting that supplied day to day reporting needs for over 1400 properties
- Successfully became point of contact for system process knowledge and issue identification and correction for Data Warehouse, ServiceNow and Salesforce
- Ongoing Requirement Gathering for system updates and new system implementations
- Part of decision making and implementation team for new ServiceNow service desk system replacing current Help Desk system
- Secondary Lead analyst on requirements and data compilation for new ServiceNow platform
- Testing analyst for Azure implementation, specifically database information flow to SaaS and required analytics
- Consistently identify reporting and data flow issues between Greystar's databases and Multiple systems
- Utilizing SQL and Excel to create Weekly, Monthly, Quarterly and Annual reporting and data mining requests across multiple platforms
- Maintaining working knowledge of platform processes and inner workings such as Yardi, Onesite and Salesforce
- Trained business personnel in use of systems
- Tracked feedback at all levels and researched resolutions for common concerns
Timeline
Yardi Support Analyst
Realms Consulting
12.2023 - 08.2024
Yardi Support Analyst
Bright Realty
12.2021 - 08.2023
CRM Helpdesk Analyst
CoreLogic
02.2021 - 11.2021
Yardi Support Specialist
Atlantic Housing Foundation
10.2020 - 02.2021
Client Support Level II Rep II
defi SOLUTIONS
08.2019 - 04.2020
Business Systems Analyst/Application Support Analyst
Greystar Property Management
03.2015 - 06.2019
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