Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Rizzi

Port Saint Lucie,FL

Summary

Multi-talented support specialist effective at providing satisfactory resolutions to technical Yardi inquiries. Self-motivated with excellent relationship building and critical thinking skills. Bringing an eagerness to advance the support department.

Overview

7
7
years of professional experience

Work History

Yardi Software Support Specialist

Priderock Capital Partners
Palm Beach Gardens, FL
06.2022 - Current
  • Provides overall technical support for any Yardi inquiries and thoroughly investigates and troubleshoots problems using available resources to ensure a satisfactory resolution
  • Provides training and detailed job aids to on-site and off-site users with corrective steps in order to improve users' proficiency with software system
  • Provides Accounting and Accounts Payable department with support for any system error to allow for successful and complete Accounting Month-End transactions.
  • Audits walk sheets /workbooks for newly acquired properties
  • Sets up newly hired employees and current users with appropriate systems roles/access.
  • Pulls reports based on the needs of the client
  • Works with third party contractors for training support and development.
  • Answers emails, and or calls in a timely manner to ensure customers issues are resolved.
  • Provides introductory support for technical issues including troubleshooting printers & scanners.

Executive Administrative Assistant

Priderock Capital Partners
Palm Beach Gardens, FL
05.2021 - 06.2022
  • Aministrative duties included greeting clients; maintaining office systems, ordering office supplies and recording financial transactions such as purchases, receipts, payments; printing, photocopying, scanning and filing
  • Introduced newly hired employees to the company's culture and values.
  • Handled confidential and sensitive information with absolute discretion.
  • Worked directly with the executive board organizing and managing schedules for directors and managers;storing and filing data both digitally and physically
  • Maintained correspondence with clients in a professional and timely manner.

Customer Service Representative

State Farm
Port Saint Lucie, FL
02.2021 - 05.2021
  • Full Account Management / Office Maintenance
  • Creating and Maintaining client account and managing personal information
  • Process and review important documents
  • Answering phone calls and recording detailed notes of client conversation
  • Collecting and processing client payments

Customer Service Representative

Massey Clark Fischer
West Palm Beach, FL
01.2018 - 01.2021
  • Full home and auto insurance account management.
  • Sales calls and educating customers on available products and services
  • Quoting on policies and generating binders and certificates as required
  • Primary contact for account inquiries, collecting and processing premium payments.

Education

Bachelor of Science - Supervision And Business Management

Palm Beach State College
Palm Beach, FL
05-2021

Skills

Professional Skills

  • Leadership
  • Technical Support & Troubleshooting
  • Customer Relationship Management
  • Prioritization & Solution Oriented

Technical Skills

  • Microsoft Suite ( Word, Excel, Outlook, Teams, Power point)
  • YardiOne ( Voyager, CRM/ Site Manager)
  • TAM System

Timeline

Yardi Software Support Specialist

Priderock Capital Partners
06.2022 - Current

Executive Administrative Assistant

Priderock Capital Partners
05.2021 - 06.2022

Customer Service Representative

State Farm
02.2021 - 05.2021

Customer Service Representative

Massey Clark Fischer
01.2018 - 01.2021

Bachelor of Science - Supervision And Business Management

Palm Beach State College

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Lisa Rizzi