Summary
Overview
Work History
Education
Skills
Licensescertificates
Timeline
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Elizabeth Aiken

Lake George,NY

Summary

Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. Experience overseeing multiple tasks and training employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Dedicated to helping others while being patient and empathetic to client's needs and wants.

Overview

10
10
years of professional experience

Work History

Owner/Operator GLOW Esthetics

Self
09.2021 - Current
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Lead Esthetician

The Sagamore Opal Spa
07.2021 - Current
  • Customized skincare regimens for clients based on their individual needs and concerns
  • Utilized advanced techniques such as LED light therapy and ultrasound to enhance treatment results
  • Maintained a high level of cleanliness and sanitation in accordance with industry standards
  • Educated clients on proper skincare routines and recommended products for at-home use
  • Developed strong client relationships through excellent communication skills and personalized service
  • Assisted in training new estheticians on treatment protocols, product knowledge, and customer service best practices
  • Conducted thorough skin analyses to assess clients' skin type, condition, and potential issues
  • Provided guidance on post-treatment care instructions to ensure optimal results
  • Administered various types of facial massages to improve blood circulation and promote relaxation

Guest Services Supervisor

SUNY Albany
04.2019 - 07.2021
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Resolved escalated customer complaints in a timely and professional manner, maintaining high levels of customer satisfaction

Reservations Assistant Manager

Stanford Sierra Camp & Conference Center
10.2014 - 11.2018
  • Created reservations and completed housing assignments for several Stanford University affiliated programs including summer family camp
  • Accepted and processed large amounts of checks and cash, extensive data entry, created reservations in FileMaker Pro computer system
  • Collaborated with upper management to resolve conflicts and develop programs
  • Assisted manager in all clerical duties and guest interactions
  • Created and maintained relationships with high-end clientele to provide excellent customer service.

Esthetician

Blue Water Day Spa
05.2018 - 09.2018
  • Provided facial treatments in spa located in busy Heavenly Village
  • Specialized in IMAGE skincare facial treatments and peels as well as waxing
  • Had a great sales record at this location, and learned a variety of sales techniques to help increase sales of all products at this location.

Education

Citrus Heights Beauty College
Citrus Heights, CA
04.2019

B.A. - English

SUNY Albany
01.2010

Skills

  • Skin tightening methods
  • Hydrafacial experience
  • Expert skin analysis
  • Advanced facial techniques
  • Appointment Scheduling
  • Sales and Upselling
  • Body treatment mastery
  • Customer Consultation
  • Spa retail sales
  • Customer service and support
  • Time Management Skills
  • Strong verbal and written communication skills

Licensescertificates

  • CA & NY Board of Barber & Cosmetology Esthetician Licenses
  • Sugar Hair Removal Certificate

Timeline

Owner/Operator GLOW Esthetics

Self
09.2021 - Current

Lead Esthetician

The Sagamore Opal Spa
07.2021 - Current

Guest Services Supervisor

SUNY Albany
04.2019 - 07.2021

Esthetician

Blue Water Day Spa
05.2018 - 09.2018

Reservations Assistant Manager

Stanford Sierra Camp & Conference Center
10.2014 - 11.2018

Citrus Heights Beauty College

B.A. - English

SUNY Albany

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Elizabeth Aiken