Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Akers

Elkins,WV

Summary

Compassionate professional with experience in providing support to caseworkers and clients. Demonstrated strengths include strong empathetic communication, detailed record-keeping, and adeptness at coordinating services for individuals and families. Successfully ensured client needs were met while adhering to agency regulations and policies.

Overview

4
4
years of professional experience

Work History

Case Aide

WV Department of Health and Human Resources
Hamlin, WV
02.2024 - Current
  • Provided transportation of clients in and out of state.
  • Uploaded documents to the proper files.
  • Maintained documents by managing files following established procedures.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Assist social workers with various tasks.

Customer Service Representative

CASCI
Charleston, West Virginia
08.2022 - 02.2024
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Collected deposits or payments and arranged for billing.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted members with any billing inquiries by calling third parties.

Medical Assistant

West Virginia OrthoNeuro
Charleston, WV
08.2020 - 08.2022
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Triaged patients before seeing the physician.
  • Assisted physicians in minor procedures.

Education

Associate of Science - Medical Assisting

West Virginia Junior College
Charleston, WV
05-2020

Associate of Science - Pre-nursing

Bridgevalley CTC
South Charleston
12-2017

Skills

  • Records management
  • Confidentiality adherence
  • Professional boundaries
  • Case planning
  • Transportation
  • Reliability
  • Adaptability and flexibility

Timeline

Case Aide

WV Department of Health and Human Resources
02.2024 - Current

Customer Service Representative

CASCI
08.2022 - 02.2024

Medical Assistant

West Virginia OrthoNeuro
08.2020 - 08.2022

Associate of Science - Medical Assisting

West Virginia Junior College

Associate of Science - Pre-nursing

Bridgevalley CTC
Elizabeth Akers