Elizabeth Alvarado
Houston,Texas
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
21
21
years of professional experience
Work History
Sales Associate
Dillard's Department Store
02.2022 - 01.2024
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
The Tasting Room
Jerry Lasco
03.2012 - 09.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers, While building and creating rapport with new clientele.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated weekly wine tastings to strengthen staff knowledge which dramatically increased wine sales.
Sullivan's Steakhouse
Arthur Morridian
04.2003 - 02.2013
- Event Captain, Staff Trainer, Key Manager, Bartender, Server
- Trained and mentored new employees to maximize team performance, increase sales, acquire and maintain clientele through excellent service.
- Excelled in every store position and regularly backed up front line staff.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked on a level 2 Sommelier exam
- Consistently among the 5 top daily sales
Education
Associate of Applied Business - Marketing
University of Houston
Houston, TXBachelor of Business Administration And Management - Business Administration And Management
Univerity of Phoenix
Houston, TXAssociate of Science - General Studies
Houston Community College
Houston, TX06.2015
Skills
- Sales Development
- Customer Needs Assessment
- Upselling
- Exceptional Customer Service
- Merchandise Display
- Conflict Resolution
- Relationship Building
Accomplishments
- Brought in 100 new credit card customers.
- Achieved a healthy work environment through bye creating a healthy , commutative work environment.
- Supervised team of 12 staff members.
Additional Information
Results-driven professional with 25 years of experience and focus on sales performance and HR. Analytical , organized professional comfortably working independently or as part of a team. Talent for calmly managing a fast-paced, high volume environment with continuous demands. Demonstrated success in cultivating rapport with individuals to optimize goals and output. Resolve complex problems and deliver innovative improvement strategies.
Timeline
Sales Associate
Dillard's Department Store
02.2022 - 01.2024
The Tasting Room
Jerry Lasco
03.2012 - 09.2017
Sullivan's Steakhouse
Arthur Morridian
04.2003 - 02.2013
Associate of Applied Business - Marketing
University of Houston
Bachelor of Business Administration And Management - Business Administration And Management
Univerity of Phoenix
Associate of Science - General Studies
Houston Community College
Similar Profiles
Brandon PickensBrandon Pickens
Dock Manager at Dillard's Department Store/ Store ClosedDock Manager at Dillard's Department Store/ Store Closed
Heidi GreenHeidi Green
Store Secretary at Dillard's Department StoreStore Secretary at Dillard's Department Store
Susan HollowaySusan Holloway
Sales Associate at Dillard's Department StoreSales Associate at Dillard's Department Store
Debra KohlheimDebra Kohlheim
Sales Associate at Dillard's Department StoreSales Associate at Dillard's Department Store
Aathika TamheenAathika Tamheen
Digital Communications Analyst at NRG EnergyDigital Communications Analyst at NRG Energy