Elizabeth Alvarez
Silver Springs,MD
Summary
Focused and dedicated person with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume workload while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
4
4
years of professional experience
Work History
Legal Assistant
Law Firm
Silver Spring, MD
02.2021 - Current
- Ordered materials needed by attorneys throughout the duration of a case.
- Generated reports summarizing case progress for internal use.
- Ensured that all paperwork was properly filed according to established procedures.
- Maintained client confidentiality in all matters.
- Analyzed data related to cases.
- Answered phones promptly while providing courteous customer service.
- Greeted clients upon arrival at office and provided assistance as needed.
- Processed incoming mail on a daily basis.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Scanned physical documents into electronic format for storage in a secure database system.
- Handled telephone calls, meeting plans and conference organization requirements.
Receptionist
Firm
Silver Spring, Maryland
10.2020 - 01.2021
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Developed and maintained a filing system for essential documents, improving office organization.
Education
Bachelor of Science - Biological Sciences
CED
Guatemala10-2021
Some College (No Degree) - In school to become a Radiologic Technologist
Montgomery College
Rockville, MDSkills
- Multi-line switchboard
- Case management support
- Advanced word processing
- Contract review
- Interviewing clients
- Check-in coordination
- Intake control
- Meeting scheduling
- Document control
- Bookkeeping
- Scheduling
- File management
- Security awareness
- Time management
- Office administration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Legal Assistant
Law Firm
02.2021 - Current
Receptionist
Firm
10.2020 - 01.2021
Bachelor of Science - Biological Sciences
CED
Some College (No Degree) - In school to become a Radiologic Technologist
Montgomery College