Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Anderson

Redmond,Oregon

Summary

Guest Service Representative with a proven track record at Hilton Garden Inn Kennewick, excelling in customer service and cash handling. Recognized for resolving guest complaints effectively and fostering loyalty through personalized interactions. Detail-oriented and reliable, I consistently create a welcoming atmosphere that enhances guest experiences and promotes team morale.

Overview

12
12
years of professional experience

Work History

Guest Service Representative

Hilton Garden Inn Kennewick
09.2015 - 05.2025
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Helped create a positive environment for staff by celebrating birthdays and anniversaries with cards, also welcomed new hires by creating personalized locker or cubby signs.

Team Member

Carl's Jr
07.2013 - 09.2015
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Merchandiser

Sports Authority
04.2013 - 03.2015
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
  • Helped unload the truck and organize product in appropriate department sections in the back of store warehouse.

Education

Sun Valley High School
Mesa, AZ

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Fast learner
  • Reliable (always early, never call out)
  • Cash handling experience

Timeline

Guest Service Representative

Hilton Garden Inn Kennewick
09.2015 - 05.2025

Team Member

Carl's Jr
07.2013 - 09.2015

Merchandiser

Sports Authority
04.2013 - 03.2015

Sun Valley High School

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