Elizabeth Anziano
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Lead Clerk
Dollar General Store
Independence, MO
08.2023 - 11.2023
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and
protect organization from fines and lawsuits. - Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Counted tills at beginning/end of shift with start/end money and balanced and reconciled register, reflecting financial
discrepancies, refunds and account deferrals. - Exchanged and returned items, and placed returned merchandise in bins for restocking.
- Maintained clean work environment to adhere to FDA and OSHA
requirements. - Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Maintained work area and kept cash drawer organized.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Emergency Dispatcher/Customer Service Representative
Johnson Controls
Kansas City, MO
10.2022 - 05.2023
- Monitored systems for alarm signals and responding to alarms using the information provided in instruction screens.
- Placed the necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
- Properly documented what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.
- Ensured that all dispatch requests were handled promptly and efficiently.
- Participated in training sessions designed to improve knowledge base related to job functions.
- Notified supervisors of any irregularities or problems encountered during shift operations.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Collaborated with fellow dispatchers to resolve difficult issues or discrepancies.
- Executed proficiency in digital telephone systems.
Licensed Insurance Agent
Heartland Financial Group
Blue Springs, MO
07.2019 - 12.2020
- Sell various types of insurance policies to senior individuals on behalf of various insurance companies, including health, life, dental insurance, and indemnity plans
- Identify prospectivre clients needs and existing coverage
- Advise clients of changes in the industry, pricing, and variations between pland and competitors
- Responded to client inquiries about various Medicare products and retained their personal information to build a database
- Followed Medicare guidelines and explained the processing system to clients who were reluctant about personal privacy
- Explained to clients the differences between different products and strived to create product bundles, increasing the sales value
- Calculate premiums and establish payment method.
Licensed Insurance Agent
The Alliance
Lee's Summit, MO
07.2018 - 05.2019
- Consult with prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Ensure that polict requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Attend meetings, seminars and programs to learn about new products and services and learn new skills.
Parking Control Officer
KCPD
Kansas City, MO
04.2018 - 06.2018
- To ensure that drivers comply with local parking laws and ordinances and issue citations for violations.
Leasing Agent
Whispering Lake
Kansas City, MO
03.2013 - 07.2013
- Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residence
- Greet prospects and qualify by covering all criteria
- Immediately record all telephone and in-person visits on appropriate reports
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits
- Update availability report, process applications for approvals, (i.e., credit check, rental history, etc.)
- Submit processed applications to the Community Manager for approval
- Follow up with applicant regarding status
- Ensure apartment is ready for resident to move in on agreed date.
Payroll Coordinator
Utopia Home Care
Kings Park, NY
07.2011 - 01.2012
- Responsible for multi-state payroll using AS-400 for 3000+ employees
- Confirming attendance and time sheets
- Cross referencing payroll sheets for medical billing
- Liaison between corporate office and office managers
- Provide trouble shooting
- Back up in managers absence.
Payroll Specialist
Paypro Corporation
Hauppauge, NY
08.2008 - 06.2011
- Processed payroll for 20-600 employees in union and non-union organizations across multiple states
- Responsible for customer retention for 125 assigned clients on a daily basis
- Managed direct deposits, deductions, section 125 plans, 401K/403B, Roth plans, agency payments via check or ACH, fringe benefits, flex spending, HSA/HRA
- Ongoing problem solving
- Custom report generating using Report Writer
- Checking accuracy of transmitted payrolls
- Diagnostic testing
- Conversion computation and completion.
Payroll Coordinator
Utopia Home Care
Kings Park, NY
01.2007 - 08.2008
- Responsible for multi-state payroll using AS-400 for 3000+ employees
- Confirming attendance and time sheets
- Cross referencing payroll sheets for medical billing
- Liaison between corporate office and office managers
- Provide trouble shooting
- Back up in managers absence.
Station Desk Clerk
KCPD
Kansas City, MO
- Responds to inquiries by telephone and in person for non-injury accidents
- Completes, makes copies of police reports for reproduction and performs record checks for employment
- Trained in the area of Rejis, Local, Mules and NCIC terminal information.
911 Operator/Dispatcher
KCPD
Kansas City, MO
- Received emergency and non-emergency calls from the public
- Entered information into a Computer Aided Dispatch (CAD) System
- Ability to define problems, collect data quickly and accurately
- Ability to learn and interpret maps and other codes
- Knowledge of general office procedures
- Familiar with computer systems and equipment.
Education
Associate of Science -
Everest University Online
07.2012
Medical Billing Certificate -
Branford Hall Career Institute
09.2006
Skills
- Experience with AS-400, Millennium 3
- Proficient in Microsoft Excel, Word, Power Point, and Windows
- Multiple line phone system
- Customer service
- Insurance Sales
- Upselling
- Cash Management
- Administrative Support
- Customer Satisfaction
- Handling Payments
References
Available upon request
Timeline
Lead Clerk
Dollar General Store
08.2023 - 11.2023
Emergency Dispatcher/Customer Service Representative
Johnson Controls
10.2022 - 05.2023
Licensed Insurance Agent
Heartland Financial Group
07.2019 - 12.2020
Licensed Insurance Agent
The Alliance
07.2018 - 05.2019
Parking Control Officer
KCPD
04.2018 - 06.2018
Leasing Agent
Whispering Lake
03.2013 - 07.2013
Payroll Coordinator
Utopia Home Care
07.2011 - 01.2012
Payroll Specialist
Paypro Corporation
08.2008 - 06.2011
Payroll Coordinator
Utopia Home Care
01.2007 - 08.2008
Station Desk Clerk
KCPD
911 Operator/Dispatcher
KCPD
Associate of Science -
Everest University Online
Medical Billing Certificate -
Branford Hall Career Institute
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