Elizabeth Aponte
Summary
Hardworking, Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 year.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chiropractic Receptionist and Translator
Dr. Amish Shah
01.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing, translating for Spanish speaking clients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
Restaurant Supervisor
Denny's Restaurant
03.2019 - 01.2022
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints, translating for Spanish speaking customers to promote satisfaction and loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
Tax Processing Specialist
Liberty Tax Service
05.2018 - 04.2020
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records for spanish speaking clients tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Analyzed financial records to verify accuracy of tax returns.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Medical Coding and Billing Specialist
Plexus INC.
02.2017 - 03.2019
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, Spanish patients, and insurance companies by email and telephone.
Education
Healthcare Career Program - Medical Coding And Billing Specialist
Computer Systems Institute - Gurnee
Gurnee, IL08.2012
Skills
- Time Management
- Multitasking Abilities
- Attention to Detail
- HIPAA Compliance
- Medical Terminology
- Insurance Verification
- Proficient in Microsoft Office Word
- Appointment Management
- Customer Service
- Problem-Solving
- Medical Billing and Coding
Certification
- CMAA - Certified Medical Administrative Assistant
- CBCS- Certified Billing and Coding Specialist
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Receptionist and Translator
Dr. Amish Shah
01.2022 - Current
Restaurant Supervisor
Denny's Restaurant
03.2019 - 01.2022
Tax Processing Specialist
Liberty Tax Service
05.2018 - 04.2020
Medical Coding and Billing Specialist
Plexus INC.
02.2017 - 03.2019
Healthcare Career Program - Medical Coding And Billing Specialist
Computer Systems Institute - Gurnee
Similar Profiles
Samreena SajadSamreena Sajad
Dentist at Dr Ajaz Shah Ms Dental ClinicDentist at Dr Ajaz Shah Ms Dental Clinic
Erica Guardian MartinezErica Guardian Martinez
Medical Receptionist, MANAGER at DR. ANJALI SHAH MD PCMedical Receptionist, MANAGER at DR. ANJALI SHAH MD PC
Dyo’Nnesha WoolfolkDyo’Nnesha Woolfolk
Phlebotomist at Dr. Uday ShahPhlebotomist at Dr. Uday Shah