Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Arellano

Carlsbad,NM

Summary

Driven, motivated Shift Supervisor that strives to create a healthy work environment by modeling professionalism with integrity in a respectful manner. Building character in employees through adequate training, consistent accountability, and positive reinforcement in order to ensure company mission and objectives are being achieved.

Overview

17
17
years of professional experience

Work History

Shift Supervisor

Youth Center Of The High Plains
06.2019 - Current
  • Maintain safety, sanitation, security, and integrity of facility through diligent regard for established policies and procedures.
  • Respond to, resolve effectively any hostile situations and person.
  • Assign tasks to staff to ensure that all essential daily tasks are completed, regularly evaluating and reviewing staffing assignments to meet existing and changing program requirements.
  • Monitor and evaluate daily entries made by staff, and maintain daily supervisors' log of resident issues, concern, etc.
  • Assist with employee performance valuations, making recommendations when appropriate for pay step increase.
  • Investigate resident and staff complaints as needed and recommend appropriate action to deputy facility administrator.
  • Schedule on-call as needed to ensure adequate staff/child ratio.
  • Provide guidance, support and accountability for delivery of residential program.

Assistant Shift Supervisor

Youth Center Of The High Plains
02.2012 - 06.2019
  • Supported Shift Supervisor during assigned shift or in his/her absence, assuming his/her job duties.
  • Ensured that all safety and welfare measures and procedures are carried out by staff and residents.
  • Assisted with orientation, training, evaluations and supervision of all new full time and part time staff.
  • Coordinated with day shift supervisor to balance staffing as workloads change.

Main Control Operator

Youth Center Of The High Plains
08.2011 - 02.2012
  • Maintained high facility security and safety.
  • Monitored cameras, residents, staff, for any hostile situations and behaviors.
  • Communicated effectively orally and in writing
  • Completed multiple tasks in high stress situations
  • Phone etiquette: screening, receiving, relying accurate and complete messages.
  • Greeting visitors, staff, resident and modeling professional maturity.

Juvenile Supervision Officer

Youth Center Of The High Plains
06.2007 - 08.2011
  • Supervised juvenile delinquents in controlled pod
  • Maintained safety and security by utilizing discipline management accordantly and token economy
  • Lead meaningful groups
  • De-escalate stressful situations
  • Communicated verbally and in writing with parents, juvenile probation officers and counselors

Education

Associate in Child Development - Associate in Child Development

Amarillo College
Amarillo, TX
05.2004

High School Diploma -

Friona High School
Friona, TX
05.1998

Skills

  • Leadership/Teamwork
  • Problem solving
  • Application of YCHP, TJJD standards
  • Knowledge with Texas and Penal Family Code
  • Crisis Management/Skilled Intervention
  • Accurate Record Keeping/Report Writing
  • Organization and time management
  • Flexible and Adaptable

Timeline

Shift Supervisor

Youth Center Of The High Plains
06.2019 - Current

Assistant Shift Supervisor

Youth Center Of The High Plains
02.2012 - 06.2019

Main Control Operator

Youth Center Of The High Plains
08.2011 - 02.2012

Juvenile Supervision Officer

Youth Center Of The High Plains
06.2007 - 08.2011

Associate in Child Development - Associate in Child Development

Amarillo College

High School Diploma -

Friona High School

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Elizabeth Arellano