ANGEL JOVAN MANNING
Burlington,NC
Summary
Business-minded, dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic, detail-oriented and effective communication skills. Eager to contribute to a dynamic team and support organizational goals with systematic, natural relationship-building and leadership talents.
Overview
16
16
years of professional experience
Work History
OPERATIONS SUPERVISOR
FEDEX
DURHAM, NC
07.2023 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created detailed reports on the performance of individual departments within operations.
- Managing numerous vendors, directly leading them with policies, standards and business objectives that aid in a successful operation in pursuit and execution of customer satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
PACKAGE HANDLER TRAINER
FEDEX
DURHAM, NC
10.2020 - Current
- Responsible for the training of new hire package handlers that include package handlers in need of additional knowledge of task at hand.
- Teaching the appropriate way of being an efficient package handler highly regarding Fedex standards with strong leadership and encouragement.
- Tracked progress of each trainee throughout the course by conducting periodic evaluations.
- Maintained a safe work environment by enforcing applicable laws, rules, regulations; monitored employee behavior; investigated accidents, incidents; conducted safety audits, inspections; identified potential hazards.
OWNER
ISRAELITE OASIS LLC
BURLINGTON, NC
01.2019 - Current
- Developer/Owner of an e-commerce online store
- Creating and distributing organic Shea Butter products for the skin and hair suitable for the maintenance and repair of all skin types and natural hair.
PACKAGE HANDLER
FEDEX
DURHAM, NC
10.2020 - 10.2021
- Responsible for the care/condition of all packages, scanning and loading packages properly and safely in the designated areas within the work area.
- Maintained a clean work environment by removing debris from the loading dock area.
- Checked all outgoing shipments to ensure accuracy of contents.
- Organized packages according to type, size, destination, and other specifications.
CUSTOMER SERVICE MANAGER
MACY'S
SPRINGFIELD, NY
01.2016 - 01.2018
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Communicated all job expectations with employees to assure smooth customer relations
- Managed all aspects of selling support including workload execution, backstocking, maintaining stockroom and supporting the merchandising process.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
CUSTOMER CARE MANAGER
SYKES
FAYETTEVILLE, NC
01.2014 - 01.2016
- Documented all interactions between customers and personnel in order to track progress.
- Maintained up-to-date knowledge of company products and services, promotions, pricing plans.
- Conducted regular performance reviews of customer service representatives.
- Addressed and eliminated customer concerns through accessing personal and business accounts for existing/new AT&T customers.
ASSISTANT MANAGER
WENDY'S
FAYETTEVILLE, NC
01.2010 - 01.2014
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Performed operational activities such as scheduling, inventory control, and maintaining stock.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
Education
Associate Degree/Web Technologies -
Fayetteville Technical Community College
FAYETTEVILLE, NC05.2013
Associate Degree/Visual Communications -
The Art Institute of Atlanta
ATLANTA, GA05.1998
Skills
- Customer service
- Customer relations
- Labor
- Adaptability
- Leadership/teamwork
- Plan development and execution
- Retail
Timeline
OPERATIONS SUPERVISOR
FEDEX
07.2023 - Current
PACKAGE HANDLER TRAINER
FEDEX
10.2020 - Current
PACKAGE HANDLER
FEDEX
10.2020 - 10.2021
OWNER
ISRAELITE OASIS LLC
01.2019 - Current
CUSTOMER SERVICE MANAGER
MACY'S
01.2016 - 01.2018
CUSTOMER CARE MANAGER
SYKES
01.2014 - 01.2016
ASSISTANT MANAGER
WENDY'S
01.2010 - 01.2014
Associate Degree/Web Technologies -
Fayetteville Technical Community College
Associate Degree/Visual Communications -
The Art Institute of Atlanta