Assist Customer Service with highly escalated homeowners who are having issues/problems with the current job they have placed through their home warranty.
Customer Service Representative
Molnlycke Healthcare Distribution Warehouse
02.2014 - 10.2015
Responsible for processing and mailing outgoing invoices, answering phones and assisting customers & the public with questions regarding our products, process customer discrepancies on a daily basis, assist customers with their request for product information, copies of invoices & packing list
Process customer returns on a weekly basis, these were done in the AS400 system and since November 2014, the SAP system.
911 Telecommunicator
Anderson County Emergency Services
03.2008 - 11.2013
Responsible for answering non-emergency/emergency 911 calls, inputting calls into CAD system, dispatching calls
Have working knowledge of Law Enforcement, EMS and Fire Radios
NCIC Certified, Certified 911 Telecommunicator from SC Criminal Justice Academy, Certified Flight Follower Flight Follower for AnMed LifeFlight, process flight requests, initiate missions and provide flight following for all missions on my shift.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Management
Cinch Home Services
06.2016
Customer Service Representative
Molnlycke Healthcare Distribution Warehouse
02.2014 - 10.2015
911 Telecommunicator
Anderson County Emergency Services
03.2008 - 11.2013
High School Diploma -
Waverly High School
09.1982 - 06.1984
Quote
You are never too old to be what you might have been.