Elizabeth Arnicar
Everhome Suites
Cheyenne,WY
1
Certification
7
years of professional experience
Experienced hotel professional with over 7 years in guest services and hotel management focused on enhancing guest satisfaction. Skilled in leading teams to deliver exceptional service and optimize operations. Committed to creating a welcoming atmosphere and fostering a culture of hospitality that builds lasting relationships.
Work History
Assistant General Manager (AGM)
11 Months- Led operational initiatives to enhance guest satisfaction and service delivery.
- Streamlined front office operations, improving check-in efficiency and reducing wait times.
- Developed training programs for staff, promoting operational excellence and service consistency.
- Implemented cost control measures, optimizing resource allocation across departments.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Led daily operations ensuring exceptional guest experiences and adherence to brand standards
Assistant General Manager (AGM)
1 Year 4 Months- Assisted the General Manager in overseeing daily operations of the business
- Collaborated with department heads to create and implement strategies that aligned with company goals
- Resolved customer complaints or escalated issues promptly, ensuring high levels of customer satisfaction
- Created employee schedules based on demand forecasts, balancing staffing needs with labor cost management
- Established strong relationships with vendors and suppliers to negotiate favorable pricing and ensure optimal inventory levels
- Led daily operations ensuring exceptional guest experiences and adherence to brand standards
Housekeeping Supervisor
5 Years- Supervised a team of 2-6 housekeeping staff, ensuring cleanliness and orderliness in all guest rooms and public areas
- Trained new housekeeping staff on cleaning techniques, safety protocols, and customer service, enhancing team readiness and service quality
- Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
- Managed inventory of cleaning supplies and equipment to maintain stock levels and reduce waste, supporting operational efficiency
- Resolved guest complaints related to housekeeping services promptly, maintaining high levels of guest satisfaction
Education
General Studies (College) - General Studies
GED
Skills
Hotel operations
Supervisory experience
Guest relations
Staff development
Operational strategy
Employee training
Vendor management
Team collaboration
Customer service
Certification
Driver's License
Timeline
Assistant General Manager (AGM)
Everhome Suites
09.2025 - CurrentRead More
Assistant General Manager (AGM)
Aimbridge Hospitality
04.2024 - 08.2025Read More
Housekeeping Supervisor
Aimbridge Hospitality
04.2019 - 04.2024Read More
Northwood High School
GED
Read More
Bethel College
General Studies (College) from General Studies
Read More