Elizabeth Austin

Corrections Resident Representatives carry out the disciplinary and dispute resolution processes for prisoners in accordance with their due process rights. Employees use established methods and procedures to work as hearings investigators and/or grievance coordinators at a correctional facility.

Hearings Investigators are responsible for:

-Advises prisoners in preparing defenses to charges; may represent prisoners at hearings.

-Investigates and determines meritoriousness of prisoners' objections to details of Disciplinary Actions (tickets) through witness interviews and documentation examination.

-Advises prisoners of their rights, obligations, and responsibilities related to administrative hearings and discusses potential dispositions.

-Obtains all relevant evidence necessary to conduct a hearing. May introduce testimony and exhibits at administrative hearings. -Prepares and maintains reports and case history files.

-Reviews major misconduct reports for compliance with departmental rules and policies.

-Conducts special investigations, as required.

-Assists in developing rules and policies relating to prisoners’ discipline.

-May perform shakedowns of staff and prisoners.

-Reviews misconduct incidents for consistency and appropriateness.

The sergeant is a first line supervisor who directly supervises custody officers, (E-9 and E10). He/she has a considerable direct prisoner contact and is often called upon to mediate conflicts between staff and prisoners. He/she may be assigned to the yard, arsenal, administrative segregation/detention, Level IV housing units, or Control Center. A sergeant must be knowledgeable in and implement all polices and operating procedures related to assigned positions. They must give direct instructions to and assist in the development of officers under their supervision in maintaining a safe and secure environment for staff, prisoners and visitors at the facility.

• Oversees and participates in the custody, security, and treatment of prisoners in assignments, which involve substantial face-to-face contact with prisoners. Uses independent judgment in making decisions requiring knowledge of department policies and how to use them.
• Oversees movement and count of the institution. Ability to manipulate and maneuver facility cameras to ensure safety and stop contraband from entering the facility through the Visiting Room.
• Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
• Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
• Prevented contraband introduction through diligent cell searches and visitor screenings.
• Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Improved production efficiency by streamlining assembly processes and implementing lean manufacturing techniques.
• Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
• Increased team productivity by providing ongoing training, guidance, and support to fellow associates.
• Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
• Ensured workplace safety by following all company guidelines, participating in regular safety audits, and promptly addressing hazards as they arose.