ELIZABETH AVILA AYALA
INGLEWOOD
Summary
Experienced individual with over a decade in customer service and operations management, excelling in team leadership and inventory control. Demonstrates a strong commitment to enhancing customer satisfaction through effective communication and teamwork. Eager to leverage extensive skills in staff training and food safety to contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Grocery Clerk
Bristol Farms
2026.02 - Current
- Delivered premium guest hospitality using a "YES!" attitude to greet customers, answer inquiries, and locate items.
- Optimized product presentation and sales by meticulously restocking shelves, bins, and refrigerated cases daily.
- Maintained inventory integrity by unloading deliveries and verifying product quality upon arrival.
- Ensured maximum freshness and minimized waste by auditing expiration dates and rotating stock efficiently.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Maintained a clean, safe, and hazard-free shopping environment in compliance with store safety regulations. [1, 2]
Ramp Agent
McGee Air Services
2025.07 - 2026.02
- Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
- Deliver passenger luggage and cargo to designated locations.
- Guide incoming and departing aircraft from the gate using hand signals and wing walking procedures.
- Service aircraft water and lavatory.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
- Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found.
- Maintain clear communication with flight crews and other ground personnel.
- Monitor weather conditions and take appropriate safety measures.
- Perform regular equipment inspections and basic maintenance checks.
- Comply with all federal, state, municipal, airport authority and carrier safety and security requirements.
Crew Member
Trader Joes
2023.12 - 2025.06
- Stock up shelves and areas needed or assigned by management.
- Operated cash register daily basis to assist shoppers.
- Receive pallets and promptly put items out in sales floor. Provided excellent customer service and answer any question from shoppers.
- Collaborate with team to maintain optimal stock levels, ensuring shelves are consistently replenished and organized.
- Fostered a welcoming environment by providing exceptional customer service, enhancing shopper satisfaction and loyalty.
Mail Carrier
United States Postal Services
2022.06 - 2023.12
- Distribute letters and parcels. Streamlined sorting processes for incoming mail, leading to faster distribution times and improved service efficiency.
- Analyzed delivery routes to optimize travel efficiency, resulting in noticeable time savings and reduced fuel consumption.
- Implemented a tracking system for registered mail, improving accountability and significantly enhancing customer satisfaction.
- Fostered strong relationships with customers through attentive service, ensuring a positive experience and repeat business.
Grocery Manager
Vons
2009.12 - 2020.11
- Supervised a team of 5 daily.
- In charge of daily ordering and inventory.
- Conducted daily inspections of all assigned grocery section and initiated corrective measures to ensure compliance with product quality and product rotation standards.
- Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies.
- Streamlined inventory management processes, leading to reduced stock discrepancies and enhanced order accuracy.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CASkills
- Customer Service
- Cash Handling
- Inventory Management
- Team Supervision
- Product Quality
- Team Leadership
- Operations Management
- Staff Training
- Food Safety
Timeline
Grocery Clerk
Bristol Farms
2026.02 - Current
Ramp Agent
McGee Air Services
2025.07 - 2026.02
Crew Member
Trader Joes
2023.12 - 2025.06
Mail Carrier
United States Postal Services
2022.06 - 2023.12
Grocery Manager
Vons
2009.12 - 2020.11
High School Diploma -
Santa Monica High School