Elizabeth Baker
Greenacres,FL
Summary
Compassionate admissions coordinator with 6 years background in the substance abuse field. Excellent phone etiquette with the ability to remain calm in stressful and chaotic working conditions. Strengths include facilitating, managing and maintaining track-logs, coordinating with departments for task completions and advocating for patient-specific needs and concerns.
Overview
20
20
years of professional experience
Work History
Lead Outpatient Admissions Representative
Praesum Health Care
12.2023 - 10.2026
- Coordinated admissions workflow, guiding referrals through intake, screening, and placement processes.
- Verified insurance coverage and benefits, resolving authorization issues before patient admission.
- Collected demographic, clinical, and financial information for accurate intake documentation.
- Communicated with referral sources, families, and clinical teams to support timely placement decisions.
Customer Service Representative/Intake Coordinator
In Home Therapy
09.2021 - 09.2023
- Process evaluations from occupational, physical, and speech therapist
- Create calendars for the therapists' schedules
- Input intake referrals into our EMR (electronic medical records) system
- Send therapists credentials to agencies
Admissions Representative
Behavioral Health Centers
06.2020 - 11.2020
- Built a rapport with patients and/or family members
- Assisted future clients and family members with admission process based on current laws
- Resolved issues for clients and family members
- Listened to clients questions and concerns and explained procedures in a precise way
- Administered incoming and outgoing calls and other tasks throughout the shift
Admissions Coordinator
Banyan Treatment Center
02.2019 - 04.2020
- Assisted in patient admission process based on federal and state laws
- Completed preliminary screenings and paperwork for incoming patients
- Resolved patients dissatisfaction
- Listened to patients concerns and explained concepts in clear and concise ways
- Managed several calls and tasks during overnight shifts
Behavioral Health Technician
Proactive Treatment Center
02.2018 - 02.2019
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Implemented treatment plans and maintained records for clients daily
- Completed documentation for every incident and forwarded to correct personnel for review
- Kept facility clean and performed basic maintenance to support program needs
Teacher
Portage Public Schools
06.2006 - 12.2016
- Instructed 22-34 students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations
- Adapted teaching methods and instructional materials to meet students' varying needs and interests
- Established clear objectives for all lessons, units, and projects and communicated those objectives to students
- Established and enforced rules for behavior and procedures for maintaining order among students for whom are responsible
- Met with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs
Education
Education Administration
Grand Valley University
Grand Rapids, MIBachelor of Arts - Elementary Education
Western Michigan University
Kalamazoo, MI04.2005
Associates Degree - Liberal Arts
Kalamazoo Valley Community College
Kalamazoo, MI07.2000
High School Diploma - undefined
Cadillac Senior High School
Cadillac, MI01.1998
Skills
educational leadership
customer assistance
Engagement facilitation
Diversity competence
Insurance knowledge
Enrollment management
Information processing
Collaborative teamwork
Timeline
Lead Outpatient Admissions Representative
Praesum Health Care
12.2023 - 10.2026
Customer Service Representative/Intake Coordinator
In Home Therapy
09.2021 - 09.2023
Admissions Representative
Behavioral Health Centers
06.2020 - 11.2020
Admissions Coordinator
Banyan Treatment Center
02.2019 - 04.2020
Behavioral Health Technician
Proactive Treatment Center
02.2018 - 02.2019
Teacher
Portage Public Schools
06.2006 - 12.2016
High School Diploma - undefined
Cadillac Senior High School
Associates Degree - Liberal Arts
Kalamazoo Valley Community College
Bachelor of Arts - Elementary Education
Western Michigan University
Education Administration
Grand Valley University