ELIZABETH BARR
Pocatello,ID
Summary
Dedicated customer service agent with a focus on pharmacy benefit support and high-volume call handling. Processes 41–70 inbound calls daily, delivering precise payment updates and account modifications. Strengthens customer satisfaction through attention to detail, efficient time management, and reliable follow-up on member inquiries.
Overview
24
24
years of professional experience
Work History
Customer Service Agent
Qualfon
- Current
- Pharmacy Help Desk supporting members with pharmacy benefit and member-service needs.
- Assist members with questions and concerns related to pharmacy benefits and services.
- Provide accurate, professional customer support in a high-volume call center environment.
Customer Service Representative
CRI
01.2024 - Current
- Conducted satisfaction surveys for automotive industry clients.
- Collected and logged customer feedback.
- Maintained survey data accuracy and professionalism.
Customer Engagement Specialist
ACD Direct
03.2024 - 05.2026
- Collected pledge donations during live campaigns.
- Transferred information using Microsoft Forms.
- Updated and verified customer payment methods.
- Set up recurring donation payments and account changes.
Data Processing Customer Service Representative
Fluent Home
03.2016 - 12.2019
- Set up home security customer accounts in a high-volume call center.
- Ensured data accuracy and confidentiality.
- Handled inbound customer support for service setup.
Data Entry Agent
Utah State Tax Commission
07.2002 - 11.2015
- Entered motor vehicle registration data efficiently and accurately.
- Performed high-speed 10-key data entry.
- Maintained accuracy in time-sensitive tax processing environment.
Education
High School Diploma - undefined
01.1998
Skills
- Operational efficiency and data handling
- Data entry capabilities (10-key)
- Proficiency in Microsoft Forms and CRM tools
- Accuracy in detail orientation
- Processing payments effectively
- Managing call center operations
- Providing customer support and care services
- Strategies for customer retention and service excellence
- Supporting members effectively
- Services for patient care needs
- Handling escalations professionally
- Monitoring quality assurance standards
- Coaching for enhanced performance
- Support within healthcare environments
- Assistance with prior authorizations
- Ensuring HIPAA compliance
- Follow-up on claims processing
Timeline
Customer Engagement Specialist
ACD Direct
03.2024 - 05.2026
Customer Service Representative
CRI
01.2024 - Current
Data Processing Customer Service Representative
Fluent Home
03.2016 - 12.2019
Data Entry Agent
Utah State Tax Commission
07.2002 - 11.2015
High School Diploma - undefined
Customer Service Agent
Qualfon
- Current