Elizabeth Benitez
Wallington,NJ
Summary
Experienced Medical Secretary with background in managing medical office operations, coordinating patient appointments and supporting clinical staff. Strengths include strong command of medical terminology, knowledge of healthcare systems, and proficiency in electronic health records management. Previous roles have demonstrated ability to streamline administrative processes, improve patient communication, and contribute to efficient healthcare delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Medical Secretary
61st Street Service Corporation
New York City, NY
07.2004 - Current
- Scheduled and confirmed patient appointments and consultations.
- Compiled physical and digital documents, charts, and reports.
- Ensured compliance with healthcare regulations and maintained patient confidentiality.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Completed relevant insurance and other claim forms.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Managed the physician's calendar, scheduling patient appointments.
- Managed front office customer service, appointment management, and administration tasks to streamline workflow.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Utilized medical software for patient registration, scheduling, and records management.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Verified patient demographics and insurance information prior to each visit or procedure.
Education
GED -
George Washington High School
New York, NY06-1982
Skills
- Billing support
- Patient check-in
- Insurance authorization management
- Appointment coordination
- Insurance verification
- ICD-10 coding
- Medicare/Medicaid
- Patient scheduling proficiency
- Interpersonal relationship building
- Patient confidentiality adherence
- Patient scheduling
Languages
Spanish
Professional
EPIC
Worked diligently and effortlessly on EPIC and other medical systems such as Crown, IDX, responsible for transferring all medical records to EMR on both systems.
References
References available upon request.
Timeline
Medical Secretary
61st Street Service Corporation
07.2004 - Current
GED -
George Washington High School
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