Elizabeth Bishop
Minneapolis,MN
Summary
With ten years of customer service under my belt I have been employed at a number of places in my time working, from sales representative, to shift lead roles, to assistant store manager at two separate fast casual restaurants. Easy going and people focused, I pride myself on my communication and conflict resolution skills, and do my best to ensure a pleasant experience for co workers and customers alike.
Thank you for your consideration!
Overview
5
5
years of professional experience
Work History
Shift Lead/Retail Sales Associate
Wilson Sporting Goods
10.2025 - Current
- Trained and mentored staff on best practices and safety protocols.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved conflicts between employees to maintain positive and productive work environments.
Certified Color Consultant
Sally Beauty Supply
10.2023 - 10.2024
- Guide customers through queries about diverse cosmetic products fostering confident and comfortable purchasing.
- Facilitate shift operations on floor while GM manages responsibilities by demonstrating expertise in company protocol and policy.
- manage store operations including starting and shutting down POS systems, counting cash, and managing drawer inventory while guaranteeing punctual store openings each time.
- Facilitate conflict resolution by engaging with frustrated coworkers and customers to achieve mutual understanding
Assistant General Manager
Jimmy Johns Sandwiches
05.2021 - 08.2023
- Supported daily operational activities such as managing orders both in-person and by phone, handling transactions, maintaining cleanliness and safety in dining area, and other responsibilities.
- Support inventory management through accurate product counting and strategic shipment ordering aligned with previous year's sales projections
- Support hiring efforts through interviewing candidates and delivering evaluations to general manager.
- Assisted with disciplinary actions when necessary, excluding termination.
Education
Associates - Chemistry
Normandale Community College
01-2021
Certification - EMSRB first response
Hennepin Technical college
01-2019
High school diploma - undefined
Kennedy Sr High School
01-2018
Skills
- Attention to detail
- Cash handling up to $2,500
- Conflict resolution
- Customer relations
- Interpersonal communication
- Inventory management
- Product knowledge
- Sales experience
- Small group communication
- Team management
- Time management
Supported causes
- Black Lives Matter
- Human Rights Campaign
- MN anti war committee
- OutFront Minnesota (LGBTQ+ outreach)
- South Side Harm Reduction
- The Aliveness project
- The Trevor Project
- UnRestrict MN (Womens rights/healthcare)
Timeline
Shift Lead/Retail Sales Associate
Wilson Sporting Goods
10.2025 - Current
Certified Color Consultant
Sally Beauty Supply
10.2023 - 10.2024
Assistant General Manager
Jimmy Johns Sandwiches
05.2021 - 08.2023
Certification - EMSRB first response
Hennepin Technical college
High school diploma - undefined
Kennedy Sr High School
Associates - Chemistry
Normandale Community College