Elizabeth Bishop
Edmond,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Amazon
Oklahoma City, Oklahoma
01.2023 - Current
- Loaded and unloaded shipments while following safety procedures.
- Operated material handling equipment to ensure safe and efficient movement of goods.
- Sorted and organized inventory to enhance warehouse layout and accessibility.
- Operated scanners, computers, and other equipment to track orders.
- Collaborated with team members to achieve daily productivity targets.
Medical Front Office Receptionist
OU Primary care Clinic
Oklahoma City, Oklahoma
03.2019 - 01.2023
- Verified patient insurance information to ensure eligibility and streamline billing process.
- Managed appointment scheduling using electronic health record systems.
- Handled phone calls, efficiently directing inquiries to appropriate departments for timely resolution.
- Communicated effectively with medical staff regarding patient inquiries.
- Executed accurate data entry into practice EMR system, supporting seamless patient record management.
- Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
Call Center Representative
T Mobile
Oklahoma City, Oklahoma
04.2016 - 03.2019
- Answered, screened, and processed a high volume of calls daily using call management system and web-based communications to enhance response efficiency.
- Managed multiple customer calls, ensuring consistent service quality and customer satisfaction.
- Assisted customers with inquiries and resolved issues effectively.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Ensured compliance with company policies during customer interactions.
- Prepared and evaluated CRM reports to pinpoint issues and recommend actionable improvements.
Education
GED -
OCCC
Oklahoma City, OK01-2015
Skills
- Customer service
- Order tracking
- Material handling
- Time management
- Inventory management
- Team collaboration
- Electronic health records
- Appointment scheduling
- Check-in management
Timeline
Warehouse Worker
Amazon
01.2023 - Current
Medical Front Office Receptionist
OU Primary care Clinic
03.2019 - 01.2023
Call Center Representative
T Mobile
04.2016 - 03.2019
GED -
OCCC