ELIZABETH BONILLA
Summary
Results-driven professional with a strong track record in administrative support and customer service. Known for resolving issues efficiently while maintaining organized documentation and contributing to team success through effective communication and time management.
Overview
21
21
years of professional experience
Work History
Inflight Coordinator
Delta Air Lines
10.2024 - Current
- Provided administrative support to NYC IFS leaders, facilitating efficient operations.
- Coordinated calendar management, email correspondence, and scheduling for managers to optimize workflow.
- Supported preparation of ad hoc reports and audits for timely analysis.
- Maintained organized records and documentation, contributing to special projects.
- Tracked inventory levels and placed orders for necessary supplies.
- Resolved FCR promptly, ensuring compliance with company standards.
Ticket/Gate Agent/On the Job Trainer
Delta Airlines JFK
10.2021 - 11.2024
- Use SNAPP or DLTerm to sell, print, and reissue tickets, ensuring that customers have the proper travel documentation.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Coordinated operations with Tower, OSM, PSA, Ramp, and other flight ops departments to ensure smooth flight processes.
- Reinforced compliance with FAA, Delta Airlines, and airport regulations to maintain safety and operational standards.
- Ensuring safety of all passengers, crew members, and fellow colleagues
- Demonstrating ability to manage time effectively while working in a high paced environment.
- Trained new hires and transfers by providing guidance and support, enhancing team readiness and service quality.
Administrative Assistant
GCAM LLC
New York, NY
10.2005 - 10.2021
- Provide administrative support to executive staff by conducting research, preparing reports, agenda, memo, letters, and presentation documents with job-related software, arranging conference calls, and scheduling meetings reserving rooms and preparing meeting packages.
- Screened executive phone calls to prioritize client communications and updated internal and external contact information.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Coordinated and organized corporate annual and team-building events to foster employee engagement and collaboration.
- Maintained confidentiality of sensitive information, ensuring trust and security in business operations.
Education
Certificate - Paralegal Studies
Long Island University
Brooklyn, NYNY Certificate - Commercial Property Management
New York University
NYCertificate - Advance Hotel Operation
Bernard Baruch College
NYBBA - Marketing Management
International Business with Intl Marketing and Trade Operation
Six Sigma Green Belt
Delta TechOps Program
Skills
- Safety Protocols and Procedures
- Documentation skills
- Cloud Collaboration Tools
- Job training
- Jetbridge Trainer
- Problem-solving skills
- Verbal and Written Communication
- Phone and Email Etiquette
- Spanish fluency
- NYS Driver's License
- NYS Notary Public
Accomplishments
- 2026-2022 Chairman Club Nominee and 2023 Delta Brand Ambassador
Volunteer Activities
- American Cancer Relay, 2023, 2023 Jet Drag raising funds for American Cancer Relay
- Ascend Charter School, 2023, Career Day at Ascend Charter School
- Delta USO Community, 2022, Delta USO Community Give Back
Timeline
Inflight Coordinator
Delta Air Lines
10.2024 - Current
Ticket/Gate Agent/On the Job Trainer
Delta Airlines JFK
10.2021 - 11.2024
Administrative Assistant
GCAM LLC
10.2005 - 10.2021
Certificate - Paralegal Studies
Long Island University
NY Certificate - Commercial Property Management
New York University
Certificate - Advance Hotel Operation
Bernard Baruch College
BBA - Marketing Management
International Business with Intl Marketing and Trade Operation
Six Sigma Green Belt
Delta TechOps Program