Stephanie Adams

Inflight Base Coordinator, Thurgood Marshall Airport, Baltimore, MD

• Support Flight Attendants, Staff members and Base Management with any administrative needs: ie business travel while coordinating Base functions and events
• Manage Flight Attendant service-related reports and communication.
• Participate in Team tasks or projects to facilitate productivity or help Help Flight Attendants overcome difficulties by building relationships.
• Back up Coordinator for Onboarding Team for Fact Finding notes
• Leadership Team for Southwest Airlines DEI ground level Women’s ERG (Employee Resource Group)
• Handle all Admin Base transfers into BWI.
• Process daily memos, attendance, parking, security badges, wings, uniforms.
• Centralize SIDA security badge paperwork for Airport personnel, escort procedure and customs for employees & contractors
• Southwest Care Team.

• Expedite the distribution of PPE, radios, petty cash, iPads and tablets to employees in various departments.
• QC check daily Flight Audits from OPS agents.
• Manage all employee files including medical records, travel and organizational attendance.
• Operate resolution management for baggage service with research for fault codes for failed baggage transfers.
• Assisting customers at Southwest’s 1st point of contact at ticket counter, gates and Baggage Service Office.

• Assisted with HR Recruiter Bi-lingual hiring event.
• Amplified the sales of all Southwest’s products; including travel and ancillary products $50,000 Quarterly.
• Coordinated with Center Leaders through administrator duties & hospitality.
• Organized and engaged internal / external customers by providing exceptional hospitality.

• Optimized executive legal support to the global Associate General Counsel and a large global litigation, e-Discovery, crisis management and commercial Legal Team as well as a diverse docket of 200+ cases.
• Maintained confidential records and files related to executive operations.
• Improved Team relations.
• Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
• Made travel arrangements to provide executives seamless and travel policy-approved business trips.
• Managed all aspects of catering needs for special events hosted by the organization.
• Responded promptly to inquiries and appointments from vendor clients regarding service invoices.