ELIZABETH BOUTET
Plantation,FL
Summary
Experienced customer service professional with strong focus on active listening and conflict resolution. Recognized for ability to build and maintain relationships, resulting in increased revenue and high levels of customer loyalty and satisfaction across diverse environments. Skilled at providing positive interactions that leave a lasting impact.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Polo Glen Apartments
Plantation, FL
01.2023 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Collected and maintained careful records of rental payments and payment dates.
Lead Server
Salt 7
Fort Lauderdale, FL
01.2019 - 04.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
ASSOCIATES DEGREE -
Broward College
Fort Lauderdale, FL01.2017
HIGH SCHOOL -
Cypress Bay High
Weston, FL01.2012
Skills
- FAST LEARNER
- TEAMWORK DRIVEN
- SELF MOTIVATED
- CAREER MINDED
- CRITICAL THINKER
- GOAL ORIENTED
- Bilingual ( English & Spanish
- Knowledge of general office software
- Working knowledge of social media platforms
- Strong interpersonal communication skills
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Polo Glen Apartments
01.2023 - Current
Lead Server
Salt 7
01.2019 - 04.2021
ASSOCIATES DEGREE -
Broward College
HIGH SCHOOL -
Cypress Bay High