Elizabeth Bowman
Toledo
Summary
Customer Service Manager at Kroger with a proven track record of enhancing satisfaction scores through strategic training and process improvements. Skilled in problem-solving and team leadership, I effectively analyzed customer feedback to drive service enhancements and foster a customer-focused environment.
Overview
32
32
years of professional experience
Work History
Customer Service Manager
Kroger
08.1994 - Current
- Led customer service team to improve satisfaction scores through effective training and support.
- Developed and implemented streamlined processes to enhance service efficiency and reduce response times.
- Analyzed customer feedback trends to identify opportunities for service improvements and staff training.
- Coordinated cross-departmental initiatives to address customer concerns promptly and effectively.
Education
Master of Science - Education
University of Toledo
Toledo, OH12.2006
Bachelor of Arts - Communications
University of Toledo
Toledo, OH05.1999
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Excellent time management skills
- Cash handling
- Exceptional interpersonal communication
- Team building and leadership
- Staff training
- Schedule management
- Deadline oriented
- Training and coaching
- Staff management
Timeline
Customer Service Manager
Kroger
08.1994 - Current
Master of Science - Education
University of Toledo
Bachelor of Arts - Communications
University of Toledo