Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Boyd

Gillette

Summary

Energetic professional with a rapid learning curve, adept in handling customer queries and providing high-quality customer service. Proficient in marketing, negotiating, advertisement, and sales, with a strong belief in forging robust customer relationships and seeking networking opportunities within and outside the profession.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

City of Gillette
05.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Certified Personal Trainer

Self-employeed
01.2025 - Current
  • Passionate about helping people become the best version of themselves

Realtor

Signature Real Estate Group
06.2022 - Current
  • Negotiation
  • Great at negotiating buy and sell agreements for my clients and building long-term relationships with clients and realtors.
  • Client Relationship
  • Strong interpersonal and communication skills, creating trust and nurturing lasting relationships.

Parts Specialist

Applied Control
04.2016 - 03.2023
  • Implemented process and procedural updates to maintain high service and quality standards.
  • Developed strategic sales initiatives and communicated product expertise to meet organizational goals.
  • Answered inquiries, resolved problems, and finalized parts sales at the counter and by telephone.

Addiction Counselor

Behavioral Health Group
08.2015 - 04.2016
  • Maintained clinical documentation and partnered with clients to inspire and facilitate positive life changes.
  • Led supportive group discussions and education sessions with clients and families.

Addiction Counselor

University of Colorado
08.2008 - 07.2015
  • Supported and counseled clients with addiction issues, identifying treatment goals based on diagnosis and history.
  • Educated patients on detox, withdrawal, medications, and coping skills.

Education

Some College (No Degree) - Psychology

Red Rocks Community College
Denver, CO

National and State Real Estate Education - Real Estate

Real Estate Express
04.2022

Certified Addiction Counselor I, II, III - Addiction Counseling

University of Colorado Denver
Aurora, CO
01.2011

Certified Personal Trainer - Personal Training

International Sports Science Association
01-2025

Skills

  • Problem-Solving Skills: Expert in identifying issues and implementing effective solutions
  • Coordinating Paperwork: Efficient in managing and organizing documentation
  • People Skills: Exceptional interpersonal skills fostering positive client interactions
  • Customer Service: Committed to delivering outstanding service and support
  • Problem Resolution: Skilled in resolving conflicts and ensuring customer satisfaction
  • Friendly, Positive Attitude: Maintains a cheerful and cooperative demeanor
  • Relationship Building: Builds and sustains strong professional relationships
  • Work Ethic: Dedicated and reliable with a strong sense of responsibility
  • Organizational Skills: Highly organized with attention to detail and efficiency
  • Problem resolution
  • Staff training
  • Assertiveness
  • Recordkeeping strengths
  • Product promotion

Timeline

Customer Service Representative

City of Gillette
05.2025 - Current

Certified Personal Trainer

Self-employeed
01.2025 - Current

Realtor

Signature Real Estate Group
06.2022 - Current

Parts Specialist

Applied Control
04.2016 - 03.2023

Addiction Counselor

Behavioral Health Group
08.2015 - 04.2016

Addiction Counselor

University of Colorado
08.2008 - 07.2015

National and State Real Estate Education - Real Estate

Real Estate Express

Certified Addiction Counselor I, II, III - Addiction Counseling

University of Colorado Denver

Some College (No Degree) - Psychology

Red Rocks Community College

Certified Personal Trainer - Personal Training

International Sports Science Association