Elizabeth Brace
Albany,NY
Summary
30 Years of Medical & Customer Service Experience. Proven success in creative problem solving and ability to address multi-task functions requiring long-term commitment and sustained efforts. Excellent communication and training skills. Background in billing and collections, record management and maintenance.
Overview
31
31
years of professional experience
Work History
Toll Collector
New York State Thruway Authority
Albany, NY
03.2018 - 11.2020
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Accounts Receivable Representative
St. Peter's Hospital
Albany, New York
12.2005 - 11.2020
- Processed claims for 50 payors based on lab contract.
- Communicated with customers to identify and resolve outstanding payments.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Cashier
Macy's
Albany, New York
11.2006 - 02.2007
- Responsible for calculating cash draw at end of day.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted over 50 customers per day
Retail Clerk
Macy's Atlanta Georgia
11.2005 - 12.2005
- Organizing clothing according to brand name, helping customers locate clothing, checking ticket prices to ensure price accuracy.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Claims Technician
St. Peter's Hospital
Albany, New York
04.1997 - 09.2005
- Process outpatient Blue Cross, Fidelis & Commercial Insurance claims for submission to Insurance.
- Handle all incoming payments by posting to open balances as well as adjustment of contracted rates.
- Interact regularly with medical professionals & employee benefits personnel, patients and insurance companies insure proper claim processing.
- Prepared monthly journal entries and various other financial analysis as required.
Medicaid Specialist
University Medical Center
Jacksonvile, Fl
11.1995 - 11.1996
- Prepared and submitted inpatient and outpatient Medicaid claims.
- Handled daily log of claims submitted.
- Software (Femis)used to verify Medicaid eligibility.
Accounts collector
St. Peter's Hospital
Albany, New York
12.1989 - 06.1995
- Liaison between patients and lawyers as well as insurance companies.
- Prepared monthly reports for 50 if more assigned collections accounts.
- Entered client details and notes into system for interdepartmental access and review.
- Facilitated past due invoice payments by sending bill reminders and contacting clients.
Education
Certificate in Word and Excel -
Maria College of Albany
Albany, NY01.1998
Business Diploma -
Albany High School
Albany, NY06.1987
Skills
- Customer service
- Billing and collection procedures expert
- Good telephone etiquette
- Basic accounting
- Clerical
Timeline
Toll Collector
New York State Thruway Authority
03.2018 - 11.2020
Cashier
Macy's
11.2006 - 02.2007
Accounts Receivable Representative
St. Peter's Hospital
12.2005 - 11.2020
Retail Clerk
Macy's Atlanta Georgia
11.2005 - 12.2005
Claims Technician
St. Peter's Hospital
04.1997 - 09.2005
Medicaid Specialist
University Medical Center
11.1995 - 11.1996
Accounts collector
St. Peter's Hospital
12.1989 - 06.1995
Certificate in Word and Excel -
Maria College of Albany
Business Diploma -
Albany High School
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