Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Breckley

Aiken

Summary

Dynamic Human Resources Specialist with a proven track record at Lands' End, excelling in recruitment strategies and employee relations. Skilled in data evaluation and problem resolution, I foster strong relationships and enhance team performance through effective training and mentoring. Committed to driving organizational success and improving client satisfaction.

Overview

24
24
years of professional experience

Work History

Human Resources Specialist

Lands'End
04.2012 - 04.2025
  • Reviewed new hire paperwork to confirm completion of forms and presence of supporting documentation.
  • Maintained and updated employee records to reflect changes in employment, compensation, and withholdings.
  • Coordinated recruitment efforts, including job screening resumes, and conducting interviews.
  • Collaborated with management teams to identify staffing needs and develop recruitment strategies.

Customer Care Specialist

Lands' End
08.2001 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Used exceptional communication to connect with customers, assess needs, and present solutions.

Customer Service RepresentativeBMO/The Reedsburg B

BMO/The Reedsburg Bank
03.2001 - 01.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Education

Associate of Arts - Banking And Finance

Crafton Hills College
Yucaipa, CA
08-1978

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Data evaluation
  • Problem resolution
  • Relationship building
  • Client relations

Timeline

Human Resources Specialist

Lands'End
04.2012 - 04.2025

Customer Care Specialist

Lands' End
08.2001 - 04.2024

Customer Service RepresentativeBMO/The Reedsburg B

BMO/The Reedsburg Bank
03.2001 - 01.2011

Associate of Arts - Banking And Finance

Crafton Hills College

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Elizabeth Breckley