Elizabeth Brugger

• Ensured timely completion of duties through effective time management and prioritization skills.
• Fostered positive relationships with building tenants through professional demeanor and attentive service.
• Proactively identified areas needing improvement or additional attention, addressing concerns before they escalated into larger problems.

• Demonstrated effective communication skills in team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Used POS and BEAST system to process phone plans, sales, returns, online orders, and gift card activations.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Demonstrated exceptional autonomous ability in self-directed work environment, managing day-to-day operations using Asana to track progress.
• Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
• Effectively reconciling bank accounts and organizing information into Quickbooks Online.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Supported management by processing invoices and documents with consistent on-time delivery.

• Exceeded monthly sales and collection targets, achieving top performer in the district consistently, by utilizing data-driven tactics while maintaining focus on long-term relationship building.
• Demonstrating empathy and professional communication skills while overseeing daily branch operations, ongoing staff training, budget managment, and workflow optimization.
• Conducted research to answer questions, handle issues, and compile weekly analyzed data reports using multiple systems and resources.
• Participated actively in regional meetings discussing best practices across branches that enabled cross-branch collaboration resulting in an overall improvement of operational efficiency.
• Maintained detailed records of client transactions, ensuring compliance with all regulatory requirements and audit standards.
• Provided support during internal audits to ensure adherence to company policies, procedures, and regulatory guidelines.

Member of Honor Society