Yoleidy Pedraza Morales
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at completing cash register transactions and maintaining accurate records of all transactions. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Day Porter
Integity Cleaning Services
03.2021 - 06.2022
- Improved facility cleanliness by performing routine inspections and addressing issues promptly.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Reduced maintenance costs by routinely inspecting and reporting necessary repairs to management.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Assisted in event setup and breakdown, ensuring smooth transitions between activities.
- Collaborated with custodial staff to maintain high levels of cleanliness throughout the facility.
Cashier
Burger King
08.2022 - 02.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Galena Park High School
Galena Park, TX11.2023
Skills
- Product Restocking
- Product Recommendations
- Drawer Balancing
- Payment Processing
- Cash Handling
- Issue Resolution
- Written and Verbal Communication
- Order Verification
- [Language] Translation
- Bilingual Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Burger King
08.2022 - 02.2023
Day Porter
Integity Cleaning Services
03.2021 - 06.2022
High School Diploma -
Galena Park High School
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