Elizabeth Burchell
Thornton,CO
Summary
Dynamic leader with a proven track record at Harps Food Stores, enhancing operational efficiency and customer satisfaction. Excelled in decision-making and problem-solving, along with a being able to maintain excellent relationships between co-workers. Demonstrated exceptional customer service and communication, fostering strong relationships. Skilled in workplace safety and team collaboration, ensuring a seamless transition between shifts. Ensured that the workplace was closed properly and was ready to be open the next morning.
Overview
4
4
years of professional experience
Work History
Closing Manager
Harps Food Stores
Clarkton, MO
07.2023 - 11.2024
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Addressed and resolved client concerns promptly, maintaining high level of client trust and satisfaction.
Waitress/Kitchen
Ernie’s Country Kitchen
Malden
05.2021 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Degree Of Gerneral Studies -
Arkansas Northeastern College
Blytheville, ARSkills
- Customer service
- Workplace safety
- Strong leadership
- Decision-making capacity
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
Closing Manager
Harps Food Stores
07.2023 - 11.2024
Waitress/Kitchen
Ernie’s Country Kitchen
05.2021 - 01.2023
Degree Of Gerneral Studies -
Arkansas Northeastern College