Elizabeth Canales
Brownsville,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Authorization Coordinator
Legacy Home Health Agency
08.2024 - Current
- Coordinated authorization processes for patient services, ensuring compliance with healthcare regulations.
- Reviewed and verified patient insurance information to facilitate timely service delivery.
- Collaborated with clinical teams to address authorization issues and streamline workflows.
- Managed communication between patients, providers, and insurance companies to resolve discrepancies.
Ramp Agent
Alliance Ground International
01.2023 - 08.2025
- Coordinated aircraft ground support activities, ensuring timely departures and arrivals.
- Operated ground support equipment to facilitate efficient loading and unloading of cargo.
- Conducted safety inspections on equipment and work areas to maintain compliance with regulations.
- Collaborated with team members to streamline baggage handling processes, enhancing operational efficiency.
Customer Service Representative
Advanced Call Center Technologies, LLC
03.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Care Provider
Aquario Primary Home Care
01.2021 - 03.2022
- Provide personal care to my clients. Help them around the house, help them with personal hygiene, run errands for them.
Internship
Law Office of Edmund Cyganiewicz
09.2021 - 12.2021
- Conducted legal research to support case preparation and strategy development.
- Drafted legal memoranda and motions for attorney review and submission.
- Organized case files and maintained accurate documentation for ongoing cases.
- Collaborated with attorneys to prepare for depositions and court hearings.
- Reviewed discovery materials, identifying relevant documents for litigation purposes.
Care Provider
Santa Fe Home Health
08.2020 - 01.2021
- Provided help to my clients with personal hygiene, house work, errands.
Sales Associate
GameStop
10.2019 - 12.2019
- Supervised floor sales
- Supervised cashiers and register transactions
- Sold video games
- Provided outstanding customer service
Education
Bachelor of Science - Criminal Justice
University of Texas Rio Grande Valley
Brownsville, TX12-2021
High School Diploma -
South Texas Academy For Medical Professions
San Benito, TX06-2017
Skills
- Customer Service
- Organizational Skills
- Time Management
- Microsoft Word
- Typing
- Google Docs
- English
- Microsoft Excel
- Microsoft Powerpoint
- Communication Skills
- Microsoft Outlook
- Windows
- IOS
- Mac OS
- Computer Skills
Awards
- Dean's List, December 2020, Outstanding academic performance.
- Dean's List, December 2021, Outstanding academic performance.
Timeline
Authorization Coordinator
Legacy Home Health Agency
08.2024 - Current
Ramp Agent
Alliance Ground International
01.2023 - 08.2025
Customer Service Representative
Advanced Call Center Technologies, LLC
03.2022 - 05.2022
Internship
Law Office of Edmund Cyganiewicz
09.2021 - 12.2021
Care Provider
Aquario Primary Home Care
01.2021 - 03.2022
Care Provider
Santa Fe Home Health
08.2020 - 01.2021
Sales Associate
GameStop
10.2019 - 12.2019
Bachelor of Science - Criminal Justice
University of Texas Rio Grande Valley
High School Diploma -
South Texas Academy For Medical Professions