Elizabeth Cantellano
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building,multitasking skills and bilingual communication.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
5357 N Socrum Loop Rd Lakeland, FL 33809
10.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
Shift Leader
Once Upon A Child
5472 US Hwy 98N Lakeland, Fl 33809
02.2018 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Science - Nursing
Polk State College
Winter Haven, FL05.2025
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL06.2018
Skills
- Insurance Verification
- Medication Dispensing
- Insurance Billing
- Medicare and Medicaid Process
- HIPAA
- Regulatory Compliance
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Publix Pharmacy
10.2020 - Current
Shift Leader
Once Upon A Child
02.2018 - 10.2020
Associate of Science - Nursing
Polk State College
High School Diploma -
Lake Gibson Senior High School