Elizabeth Cardona
Orlando,US
Summary
I will be a great asset to your company because I love to learn new things, I am a quick learner and a people person. I specialized skills in customer relationship management, negotiation techniques, I Excel in communication, empathy, and problem-solving which are paramount in fostering lasting customer relationships.
Overview
4
4
years of professional experience
Work History
Car Salesperson
Morales Motors
Virginia Beach , Virginia
08.2024 - Current
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Provided follow-up customer service after a car sale was completed.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Created detailed reports of daily sales activities for management review.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Managed sales negotiations and financing options.
- Make phone calls to set up future deals
Sales Associate
Wawa
Orlando, FL
01.2024 - 08.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- I would handle food service prepping and handing out the food.
- Prepare beverages
- Run the register and carefully check guest out
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Sales Associate
Forever 21, Inc.
06.2022 - 06.2023
- Prepare merchandise for purchase or rental
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Clean shelves, counters, and tables
- Inventory stock and requisition new stock
- Greet customers and ascertain what each customer wants or needs
- Exchange merchandise for customers and accept returns
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Help customers leave with something they were happy with
Crew member
McDonald's Corporation
06.2020 - 10.2021
- I would prep and serve food in a clean and organized matter making sure unsatisfied customers left satisfied
Education
High School - Culinary Arts/Chef Training
University High School
01.2022
Skills
- Communication skills
- Quick learner
- People person
- Creative problem solving
- Adaptability
- Dependability and time management
- Teamwork
- Leadership
- Friendly and Enthusiastic
- Lead Follow Up
- Customer Service
- Appointment Scheduling
Timeline
Car Salesperson
Morales Motors
08.2024 - Current
Sales Associate
Wawa
01.2024 - 08.2024
Sales Associate
Forever 21, Inc.
06.2022 - 06.2023
Crew member
McDonald's Corporation
06.2020 - 10.2021
High School - Culinary Arts/Chef Training
University High School