Julio Cesar Melo
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Car Salesperson/Secretary
Central FL Motors
Orlando, FL
06.2022 - 01.2023
- Worked in an autonomous used cars sales company receiving and helping customers, selling and arranging deals as well as organizing and completing purchase contracts.
- Answered business calls relating to the company and its merchandise and informed customers about deals and offers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
Ice Cream Kiosk Clerk
Paleteria Original
Orlando, FL
05.2021 - 04.2022
- Worked in an autonomous Paleteria/Ice Cream shop selling products, organizing and restocking the inventory
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Worked closely with brand owner to successfully order products monthly to improve sales and reduce waste.
- Promoted the brand products and benefits to a wide variety of customers and investors.
Retail Store Sales Associate
Smoke Pro Gallery
The Florida Mall - Orlando, FL
06.2020 - 02.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Balanced and organized cash register by handling cash and counting change.
Education
Bachelor of Arts - Portuguese Literature
UFRA - Universidade Federal Rural Da Amazonia
PA, BrazilTechnical Course - Graphic Design
Gracom School of Visual Effects
PA, Brazil07.2018
High School Diploma -
Colegio Sucesso
PA, Brazil12.2017
Skills
- Language: Proficient in English, Portuguese, and Spanish
- Computer: Proficient in Microsoft Office (Word and PowerPoint) and in Adobe Creative Programs such as Photoshop and Illustrator and Intermediate knowledge in Premiere Pro, After Effects, and Muse
- Strong Skills: Communication and Persuasion, Adaptability, and Reliability
- Registration Paperwork
- Customer Service and Assistance
- Order Processing
- Sales Floor Operations Understanding
- POS System Operations
- Excellent Verbal Communication Skills
Timeline
Car Salesperson/Secretary
Central FL Motors
06.2022 - 01.2023
Ice Cream Kiosk Clerk
Paleteria Original
05.2021 - 04.2022
Retail Store Sales Associate
Smoke Pro Gallery
06.2020 - 02.2021
Bachelor of Arts - Portuguese Literature
UFRA - Universidade Federal Rural Da Amazonia
Technical Course - Graphic Design
Gracom School of Visual Effects
High School Diploma -
Colegio Sucesso