Elizabeth Carmick
Phoenix,AZ
Summary
Results-oriented healthcare professional with a background in clinical operations and team leadership. Expert in leveraging data literacy and EMR proficiency to optimize workflows, exceed KPIs, and drive clinic growth. Seeking a transition into healthcare technology, focusing on implementation, training, and customer success.
Overview
14
14
years of professional experience
Work History
Physical Therapist Assistant
ATHLETICO PHYSICAL THERAPY
Phoenix, AZ
01.2024 - Current
- Implemented operational improvements to double clinic patient volume and exceed key performance indicators consistently.
- Maintained a 90%+ Net Promoter Score (NPS) and secured numerous 5-star reviews via high-touch service delivery.
- Coordinated efforts among physicians and marketing teams to integrate clinical objectives into business development plans.
- Coordinated and directed clinical rotations for PTA students, focusing on skill mastery and thorough evaluation of competencies.
Physical Therapist Assistant
360 PHYSICAL THERAPY
Phoenix, AZ
04.2023 - 01.2024
- Coordinated with multidisciplinary physical therapy teams to tailor patient care plans according to real-time clinical needs.
- Administered advanced modalities, manual techniques, and therapeutic education to optimize patient outcomes.
- Achieved high patient retention and organic growth through quality service, resulting in frequent family/friend referrals.
Lead Physical Therapy Technician
CAMELBACK SPORTS THERAPY
Phoenix, AZ
02.2020 - 08.2021
- Facilitated training for new interns and technicians on clinical protocols and facility software.
- Managed specialized treatment modalities while maintaining high-volume clinical throughput.
Team Lead (Key Holder)
AMAZING LASH STUDIO
Scottsdale, AZ
01.2018 - 02.2020
- Optimized stylist schedules and daily workflows to maximize revenue and studio efficiency.
- Acted as the primary point of contact for client escalations, ensuring retention through solution-oriented service.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Training Manager & Floor Leader
LUSH COSMETICS
Scottsdale, AZ
05.2012 - 07.2017
- Orchestrated the hiring and strategic onboarding of 75+ employees, creating a standardized training program adopted by the US teams.
- Facilitated intensive 'Training Weeks' for 10+ external managers, focusing on operational excellence, product knowledge, and culture development.
- Developed feedback loops that fostered a culture of continuous improvement, resulting in lower staff turnover and increased product knowledge.
Education
Physical Therapist Assistant -
CARRINGTON COLLEGE
Mesa, AZ04-2023
Bachelor of Science - Exercise Science
ARIZONA STATE UNIVERSITY
Phoenix, AZ05-2021
Skills
- Operations: Data Literacy, Clinical Workflow Optimization, KPI Management, Scalability
- Technology: EMR/EHR Systems, Digital Training Platforms, Microsoft Office Suite
- Leadership: Clinical Instruction (APTA Certified), Team Training, Onboarding, Change Management
- Communication: Cross-functional Collaboration, Stakeholder Relations, Culture Development, NPS Excellence
Timeline
Physical Therapist Assistant
ATHLETICO PHYSICAL THERAPY
01.2024 - Current
Physical Therapist Assistant
360 PHYSICAL THERAPY
04.2023 - 01.2024
Lead Physical Therapy Technician
CAMELBACK SPORTS THERAPY
02.2020 - 08.2021
Team Lead (Key Holder)
AMAZING LASH STUDIO
01.2018 - 02.2020
Training Manager & Floor Leader
LUSH COSMETICS
05.2012 - 07.2017
Bachelor of Science - Exercise Science
ARIZONA STATE UNIVERSITY
Physical Therapist Assistant -
CARRINGTON COLLEGE