Elizabeth Carpenter
Creedmoor,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Mentor
Charter Communications, Spectrum
07.2023 - Current
- Increased sales productivity by implementing effective training programs and coaching techniques.
- Leveraged expert knowledge of competitor offerings enabling team members to position company products more effectively against rivals.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing
- Supported agents as needed, contributing positively towards creating a cohesive team culture focused on achieving daily sales goals.
- Established clear goals for each team member, fostering accountability and motivation towards achieving success.
- Conducted regular performance reviews for individual team members, providing constructive feedback for continuous improvement.
Inbound Sales Representative
Charter Spectrum
01.2016 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Participated in cross-functional teams to share best practices and enhance overall company performance in the market.
- Informed customers of promotions to increase sales productivity and volume.
Outbound Sales Representative
Time Warner Cable
03.2014 - 01.2016
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Education
High School Diploma -
Mooresville Senior High School
Mooresville, NCCriminal Justice
Livingstone College
Salisbury, NCBusiness Administration And Management
Strayer University
Raleigh, NCSkills
- Objection handling
- Sales Coaching
- Effective leadership and development
- Strategic planning
- Proficient in Microsoft Word, Excel, Power Point
- Training experience
Accomplishments
Spectrum Elite 2021,2022 and 2023
Timeline
Sales Mentor
Charter Communications, Spectrum
07.2023 - Current
Inbound Sales Representative
Charter Spectrum
01.2016 - Current
Outbound Sales Representative
Time Warner Cable
03.2014 - 01.2016
High School Diploma -
Mooresville Senior High School
Criminal Justice
Livingstone College
Business Administration And Management
Strayer University
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