Tuilelaaith Lafrance
St. Petersburg
Summary
Results-oriented sales mentor with a proven track record at Spectrum, excelling in sales team development and communication. Enhanced training programs, and boosting team performance . Skilled in objection handling and closing deals, fostering customer trust and satisfaction. Adept at guiding teams and driving results through effective coaching and leadership.
Overview
3
3
years of professional experience
Work History
Sales Mentor
Spectrum
Largo, FL
10.2024 - Current
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and metric goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Server Trainer
Longhorn Steakhouse
St. Petersburg, FL
10.2022 - 08.2025
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Team Leader
Grain and Berry
St. Petersburg, FL
04.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Homeschool
St. Petersburg, FLSkills
- Performance tracking
- Sales team development
- Closing deals
- Objection handling
- Sales coaching
- Communication
- Team leadership
Timeline
Sales Mentor
Spectrum
10.2024 - Current
Team Leader
Grain and Berry
04.2023 - 04.2024
Server Trainer
Longhorn Steakhouse
10.2022 - 08.2025
High School Diploma -
Homeschool