Elizabeth Casas
Pasadena,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time/part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server/Server Trainer
Texas Roadhouse
06.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess/ Server/ Server Trainer/ Bartender
Bubbas 33
11.2018 - 02.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Science - Psychology
University of Houston - Clear Lake
Houston, TX05.2024
Associate of Arts - High School Teaching
San Jacinto College District
Pasadena, TX12.2021
High School Diploma -
Deer Park High School
Deer Park, TX05.2019
Skills
- Order Management
- Strong Organizational Skills
- Punctual
- Effective problem management capabilities
- Superior time management skills
Timeline
Server/Server Trainer
Texas Roadhouse
06.2021 - Current
Hostess/ Server/ Server Trainer/ Bartender
Bubbas 33
11.2018 - 02.2021
Bachelor of Science - Psychology
University of Houston - Clear Lake
Associate of Arts - High School Teaching
San Jacinto College District
High School Diploma -
Deer Park High School
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