Elizabeth Castillo
Riverhead,NY
Summary
Dedicated professional with a focus on fostering positive working environments for colleagues and customers. Proficient in English and Spanish to create welcoming atmospheres for all. Experienced in retail sales, excelling in customer service and product knowledge to meet sales targets. Recognized for problem-solving skills and enhancing shopping experiences through store layout strategies that drive customer loyalty. Skilled in retail management with a solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments to ensure consistent achievement of business goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Miniso
1770 W Main St Unit 1604, Riverhead, NY 11901
11.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Sales Lead Keyholder
Torrid Clothing Store
402 Tanger Mall Dr Spc 402, Riverhead, NY 11901
09.2024 - 05.2025
- Opened inventory boxes and restocked shelves.
- Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Closing Team Lead
Dunkin' Donuts Franchising
Bridgehampton, New York
08.2021 - 07.2024
- Directed and coordinated closing team activities to ensure timely completion of tasks.
- Developed and implemented efficient strategies for managing the closing process.
- Handled all the register money.
- Ensured compliance with all regulatory requirements related to closings.
- Provided guidance and training to new employees on closing processes.
- Maintained detailed records of all transactions related to closings.
Assistant Store Manager
McDonald's
Hampton Bays, New York
09.2016 - 08.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Education
Some College (No Degree) - General Studies
Suffolk County Community College
Riverhead, NYHigh School Diploma -
Southampton High School
Southampton, NY06-2021
Skills
- Store Organization
- Customer Assistance
- Cash Handling
- Basic Mathematics
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Product Runs
- Reliable and Responsible
- Customer Service
- Special Orders
- Staff Support
- Team Leadership
- Goal-Driven
- Decision-Making
- Cleaning and Sanitizing
- Flexible Hours
- Honest and Dependable
- Register Opening and Closing
- Problem-solving
- Customer service
- Retail operations
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- POS systems
- Upselling and cross selling
- Sales expertise
- Sales techniques
- Sales growth
- Teamwork and collaboration
- Training management
Timeline
Assistant Store Manager
Miniso
11.2024 - Current
Sales Lead Keyholder
Torrid Clothing Store
09.2024 - 05.2025
Closing Team Lead
Dunkin' Donuts Franchising
08.2021 - 07.2024
Assistant Store Manager
McDonald's
09.2016 - 08.2020
Some College (No Degree) - General Studies
Suffolk County Community College
High School Diploma -
Southampton High School