Elizabeth Castillo
Lebanon
Summary
Dedicated Medical Assistant with strong skills in patient scheduling, phlebotomy, and HIPAA compliance. Proven ability to educate patients and streamline processes for improved care.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Neighborhood Health Association
Lebanon, TN
04.2025 - Current
- Assisted with patient intake and documentation to streamline appointment scheduling.
- Prepared examination rooms, ensuring all necessary medical supplies were readily available.
- Supported healthcare providers by taking vital signs and recording patient histories accurately.
- Educated patients on treatment plans and medication management, enhancing understanding of care protocols.
- Implemented electronic health record updates, increasing accuracy in patient information tracking.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Customer Service and Sales
Permobil
Lebanon, TN
08.2020 - 01.2024
- Exceeded service objectives by applying proven customer service and sales best practices.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Contributed to increased membership sales through excellent customer service and promotion of facility benefits.
- Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Medical Assistant/PSR
Vanderbilt Medical Center
Lebanon, TN
02.2006 - 10.2014
- Assisted in patient intake and documentation for efficient workflow.
- Administered medications and injections following established protocols.
- Managed scheduling of patient appointments to optimize clinic operations.
- Educated patients on treatment plans and health maintenance strategies.
- Performed medical records management, including filing, organizing and scanning documents.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assistant - Medical
Kaplan College
Nashville2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Phlebotomy
- Electronic medical records
- Specimens collection and processing
- Insurance verification
- Appointment setting
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Neighborhood Health Association
04.2025 - Current
Customer Service and Sales
Permobil
08.2020 - 01.2024
Medical Assistant/PSR
Vanderbilt Medical Center
02.2006 - 10.2014
Medical Assistant - Medical
Kaplan College