Elizabeth Castillo (Gilda)
Pasadena
Summary
Dental Manager with 15 years of experience overseeing daily operations, optimizing patient flow, and managing administrative and clinical support teams in fast-paced dental practices. Proven track record of increasing revenue, improving scheduling efficiency, strengthening patient satisfaction, and ensuring full compliance with HIPPA, OSHA, and insurance regulations. Adept at staff leadership, billing management, vendor relations, and developing high performing, customer-centric office environment.
Overview
15
15
years of professional experience
Work History
Office Manager
Dental Land
Pasadena, TX
10.2025 - 11.2025
- Oversaw daily office operations to ensure efficient workflow and organization.
- Coordinated patient scheduling and appointment reminders, enhancing patient experience.
- Assisted in maintaining inventory of dental supplies, ensuring availability for staff.
- Implemented office procedures to streamline administrative tasks and reduce wait times.
- Executed office opening and closing tasks to maintain a secure and organized work environment.
Business Manager
Altus Dental
Baytown, TX
12.2023 - 12.2024
- Directed daily operations to maintain efficient workflow and deliver exceptional service.
- Coordinated efforts with cross-functional teams to enhance operational processes and ensure customer satisfaction.
- Developed engaging training resources and led onboarding sessions to ensure new team members are well-prepared for their roles.
- Assessed performance data to enhance operational efficiency and drive strategic improvements.
- Developed comprehensive treatment plans tailored to individual patient needs.
- Executed comprehensive money management tasks, including processing payments and maintaining financial records.
- Produced comprehensive AR reports that informed strategic financial decisions. Enhanced reporting processes through effective collaboration with stakeholders. Achieved timely delivery of reports that supported organizational objectives.
Business Manager/Training Officer
Brident Dental & Orthodontics
Houston, TX And Surrounding Areas
01.2018 - 12.2023
- Facilitated collaboration among diverse teams to enhance operational workflows and improve patient care outcomes.
- Designed comprehensive marketing strategies aimed at boosting patient acquisition and retention rates.
- Implemented streamlined scheduling systems, resulting in better organization of appointments and reduced client wait times.
- Developed and facilitated comprehensive training initiatives aimed at improving staff competencies and elevating service quality.
- Oversaw monetary handling to ensure accurate financial management.
- Oversaw daily office opening and closing activities, ensuring adherence to established protocols.
- Coordinated activities and resources for teams exceeding 15 members to ensure project success.
- Oversaw claims processing operations to enhance efficiency and accuracy. Coordinated with cross-functional teams to streamline documentation requirements for claims. Mentored junior staff on best practices for claims management.
- Monitored and documented AR metrics to support strategic financial decision-making.
Assistant Manager
Dental Gallery
Friendswood, TX
01.2013 - 01.2018
- Facilitated adherence to patient care protocols, ensuring high-quality service and optimal patient outcomes.
- Refined scheduling processes to support efficient patient management and reduce overall wait times.
- Created targeted training initiatives to enhance staff proficiency in customer service best practices and dental procedures.
- Oversaw inventory management, coordinating with suppliers to maintain optimal stock levels of dental materials.
- Developed and executed strategies to enhance office visibility and attract new clients.
- Assisted in managing office operations by opening and closing facilities daily. Supported team members in maintaining a productive work environment. Contributed to the organization of office resources and supplies.
- Executed cash handling procedures to maintain financial integrity and accountability.
- Developed comprehensive treatment plans tailored to individual patient needs.
- Coordinated the sending of claims to maintain workflow continuity.
- Compiled detailed training guide to enhance new employee orientation, addressing increased patient volume and staff expansion.
Lead Registered Dental Assistant
Broadway Family Dental
Houston, TX
03.2011 - 01.2013
- Oversaw daily operations of dental assisting team to enhance efficiency and optimize patient satisfaction.
- Guided new dental assistants through clinical procedures and best practices to ensure high-quality patient care and operational efficiency.
- Reviewed and refined sterilization procedures to bolster patient safety and align with regulatory compliance standards.
- Implemented strategies to align dentist activities, resulting in enhanced workflow and increased overall clinic efficiency.
- Engaged in direct patient interaction and provided chairside assistance to optimize treatment outcomes.
- Executed the creation of dental appliances in-house, focusing on craftsmanship and adherence to specifications.
- Verified accuracy and completeness of charts to ensure data integrity.
- Conducted X-ray imaging to ensure high-quality diagnostic results for patient care.
- Performed thorough cleaning and sterilization of dental instruments to maintain patient safety.
Education
Basics
San Jacinto College
Pasadena, Texas, TXRDA - Dental Assisting
Astrodome Career Center
Houston, TX01-2011
High School Diploma -
Sam Rayburn High School
Pasadena, TX05-2008
Skills
- Customer engagement
- Office operations coordination
- Proficient in organization techniques
- Office management
- Skilled in simultaneous task execution
- Proficient in English and Spanish
- Knowledgeable in multiple dental software systems
- Strong verbal and written communication
Timeline
Office Manager
Dental Land
10.2025 - 11.2025
Business Manager
Altus Dental
12.2023 - 12.2024
Business Manager/Training Officer
Brident Dental & Orthodontics
01.2018 - 12.2023
Assistant Manager
Dental Gallery
01.2013 - 01.2018
Lead Registered Dental Assistant
Broadway Family Dental
03.2011 - 01.2013
Basics
San Jacinto College
RDA - Dental Assisting
Astrodome Career Center
High School Diploma -
Sam Rayburn High School