Elizabeth Cavaness
Piedmont
Summary
Versatile candidate with vast experience providing outstanding customer service and office support. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and checking in and out patients.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Nextcare Doctors Urgent Care
02.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Handled incoming and outgoing phone calls to assist patients with inquiries and appointments.
- Welcomed patients warmly, ensuring a positive first impression and enhancing the overall patient experience.
Hostess
Saltgrass Steakhouse
11.2023 - 02.2024
- Committed to delivering excellent customer service, in a fast paced environment
- Coordinate with the kitchen staff to ensure timely and accurate preparation of orders
- Greet customers with a warm and friendly demeanor, providing a welcoming atmosphere for all guests
- Maintain a clean and organized waiting area to create a welcoming atmosphere for guests
- Manage waitlist and seating arrangements efficiently to ensure minimal wait times for guests
- Assist in training new hostess staff to ensure a high level of customer service and guest satisfaction
- Handle customer complaints and ensure that appropriate action is taken to resolve any issues
Receptionist
Joe Cooper Fleet Sales
09.2022 - 07.2023
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail
- Daily filing, scanning and data entry
- Maintained various office or program records using secure filing system
- Ensured reception area was clean at all times and stocked with necessary supplies
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Received payments and recorded receipts for services
- Created detailed spreadsheets using Smartsheet and google sheets to track vehicle, customer information and other data related to reception duties
Concession Worker/ Cashier
PCAA Ball Field
03.2021 - 06.2023
- Customer service and cashier in fast working environment
- Assisted in opening and closing duties including restocking supplies, counting money, setting up displays and cleaning equipment
- Making all food and drinks to order along with collecting payment
- Accurately counted cash drawer to ensure accuracy of funds
- Prepared daily food items and cooked simple foods and beverages, such as hotdogs, hamburgers, nachos, pretzels, and popcorn, using proper safety precautions and sanitary measures
- Displayed strong attention to detail when counting change back to customers
- Monitored and ordered supplies and food items and restocked as necessary to maintain inventory
- Washed dishes, glassware, and silverware after meals
Education
HIGH SCHOOL DIPLOMA -
Piedmont High School
Piedmont, OK03.2025
Skills
- Time Management
- Customer Service
- Multi-Line Telephone Systems
- Spreadsheet Tracking
- Data Inputting
- Reception Desk Management
- Organization and Efficiency
- Customer Relations
Timeline
Patient Service Specialist
Nextcare Doctors Urgent Care
02.2024 - Current
Hostess
Saltgrass Steakhouse
11.2023 - 02.2024
Receptionist
Joe Cooper Fleet Sales
09.2022 - 07.2023
Concession Worker/ Cashier
PCAA Ball Field
03.2021 - 06.2023
HIGH SCHOOL DIPLOMA -
Piedmont High School
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