Elizabeth Cervantes
Modesto,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
Modesto, CA
03.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Verify customer information to ensure accuracy of refund payment.
- Coordinated with other departments to ensure efficient and timely processing of orders.
Receiver
Amazon
Turlock, CA
03.2023 - 02.2024
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Quality Control Inspector
Tesla
Fremont, CA
03.2020 - 09.2020
- Inspected and repaired products to meet project expectations.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Utilized GPS and maps for efficient route planning.
Education
High School Diploma -
Grace M Davis High School
Modesto, CA05-2019
Some College (No Degree) - Medical Assistant
San Joaquin Valley College
SalidaSkills
- Inspection documentation
- QC planning
- Raw materials testing
- Division monitoring
- Error reduction
- Specifications reading
- Recordkeeping
- Inspection protocols
- Quality control
- Safety procedures
- Issue escalation
- Production experience
- Check processing
- Returns processing
- Drawer balancing
- Cash register systems
- Cash handling and management
- Order verification
- Upselling
- Promotional support
- Sales goals attainment
- Shipping and receiving
Languages
Spanish
Professional
Timeline
Customer Service Representative
Home Depot
03.2024 - Current
Receiver
Amazon
03.2023 - 02.2024
Quality Control Inspector
Tesla
03.2020 - 09.2020
High School Diploma -
Grace M Davis High School
Some College (No Degree) - Medical Assistant
San Joaquin Valley College
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