Elizabeth Chambers-Pike
Settlers Bay Golf Course
6080 S Pine Dr,AK
22
years of professional experience
Dynamic Restaurant Manager with a proven track record at Settlers Bay Golf Course, excelling in team management and customer engagement. Enhanced guest satisfaction through innovative menu development and effective inventory control, achieving significant cost reductions. Skilled in POS system operation and conflict resolution, fostering a positive dining atmosphere and loyal clientele.
Work History
Restaurant Manager
4 Years 6 Months- Managed daily restaurant operations to ensure optimal guest satisfaction and service quality.
- Collaborated with culinary team to develop seasonal menus, enhancing dining experience and appeal.
- Implemented inventory control measures to minimize waste and optimize food cost management.
- Monitored financial performance through budget analysis, identifying areas for cost reduction and revenue growth.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Led marketing initiatives to promote special events, increasing restaurant visibility within the community.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Helped organize and run events
- Helped create POS system
Bartender/Cocktail Waitress
16 Years 7 Months- Trained new staff on bar operations, customer service standards, and safety protocols.
- Developed strong relationships with regular patrons, fostering a loyal customer base and positive atmosphere.
- Implemented streamlined workflows that improved order processing time during peak hours.
- Managed cash handling procedures accurately, ensuring proper reconciliation at shift end and reducing discrepancies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Massage Therapist - Anatomy
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Passion for customer satisfaction
Point of sale (POS) system operation
Staff scheduling
Conflict resolution techniques
Timeline
Restaurant Manager
Settlers Bay Golf Course
05.2021 - 11.2025Read More
Bartender/Cocktail Waitress
Teekell Borthers
09.2003 - 04.2020Read More
Alaska Career College
Massage Therapist from Anatomy
Read More