Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharlene Chambliss

Richmond,VA

Summary

Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in a fast-paced environment. Collaborative team player committed to achieving personal and organizational objectives. Recognized for effectively resolving escalated customer support issues.

Overview

44
44
years of professional experience

Work History

Customer Service Representative

Amazon
Richmond, VA
05.2024 - Current
  • Responded to customer questions with precise product details
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Picker/Learning Ambassador

Amazon
Chester, VA
09.2018 - 01.2024
  • Utilized RF scanners to scan products accurately and efficiently.
  • Executed picking tasks according to order specifications while meeting daily productivity requirements.
  • Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
  • Reported any damaged or defective items immediately to supervisor for further investigation.

Ocean Import Manager

DHL
Richmond, VA
10.1980 - 04.2005
  • Negotiated and executed contracts with overseas suppliers to ensure timely delivery of goods.
  • Monitored shipments, tracked progress, and updated customers on arrival times.
  • Implemented procedures to ensure compliance with customs regulations.
  • Maintained up-to-date records of all import transactions.
  • Resolved discrepancies in invoices and other documents related to imports.
  • Analyzed pricing trends for imported items to identify cost savings opportunities.
  • Ensured accuracy of shipping documentation prior to submission for customs clearance.

Education

High School Diploma -

Gloucester High
Gloucester, VA
06-1970

Skills

  • Team Development
  • Staff Training
  • Problem Resolution
  • Multi-Task Management

Timeline

Customer Service Representative

Amazon
05.2024 - Current

Picker/Learning Ambassador

Amazon
09.2018 - 01.2024

Ocean Import Manager

DHL
10.1980 - 04.2005

High School Diploma -

Gloucester High
Sharlene Chambliss