Liz Chidester
Lindon
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Dillard’s
Orem, UT
09.2024 - 01.2026
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new team members on sales techniques and product knowledge.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Collaborated with management to implement promotional displays, enhancing visual merchandising strategies.
- Addressed customer inquiries and resolved complaints, improving service quality and retention rates.
- Analyzed sales data to identify trends, contributing to strategic planning initiatives for sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Visual Sales Manager
Dillard’s
Orem, UT
02.2022 - 09.2024
- Developed visual merchandising strategies to enhance product presentation and drive sales.
- Collaborated with cross-functional teams to execute promotional events and seasonal displays.
- Trained and mentored team members on visual standards and best practices for merchandise layout.
- Analyzed customer feedback to refine visual displays and improve shopper engagement.
- Conducted regular audits of sales floor aesthetics to ensure compliance with brand guidelines.
- Organized special events such as fashion shows or product launches, driving brand awareness and attracting new clientele.
Owner, Cake Decorator
Self Employed
Woodbridge, VA
01.2011 - 08.2021
- Managed financial operations, including budgeting, forecasting, and expense tracking for sustainable growth.
- Oversaw daily business operations ensuring efficiency in workflow and service delivery to clients.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Skills
- Customer service
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Team leadership
- Decision-making
Accomplishments
- Supervised team of 100 staff members.
- Documented and resolved customer issues which led to positive satisfaction and state compliances.
- Lead multiple successful fashion shows which resulted in profit increases and contributed to a fun, memorable atmosphere.
Timeline
Assistant Manager
Dillard’s
09.2024 - 01.2026
Visual Sales Manager
Dillard’s
02.2022 - 09.2024
Owner, Cake Decorator
Self Employed
01.2011 - 08.2021