Overview
Work History
Skills
Summary
Timeline
Generic

Elizabeth Cipriani

Belle Vernon,PA

Overview

9
9
years of professional experience

Work History

Teller Lead

PNC Bank
07.2018 - 11.2018
  • Coached and mentored tellers by example to deliver an exceptional customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
  • Ensured teller and branch daily operations and maintenance transactions were completed in an efficient and accurate manner
  • Performing lobby engagement activities to connect with customers and position products to meet their needs
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources

Learning Facilitator

PNC University
06.2015 - 07.2018
  • Facilitated new employee training as well as specialty training courses including Sales, Loans, and Online Banking
  • Engaged employees during training, expanding their knowledge of PNC and its values as well as daily procedures
  • Partnered with Managers, Senior Leaders, and HR/recruiting to ensure the best experience for each class
  • Integral part of the Sales Training redesign
  • Assisted with other projects involving employee retention, risk mitigation, learning tools, and teaching techniques

Chat Sales Consultant

PNC Bank
03.2011 - 05.2015
  • Responsible for selling all PNC bank consumer products via online chat to PNC prospects
  • Received customer service chats and looked for ways to deepen the customer’s existing relationship
  • Maintained consistent 5 star customer service rating via Gallup survey results
  • Averaged over a 4.8 quality score from service excellence monitoring
  • Received promotion after 1 year in the position
  • Received numerous top performer awards
  • Certified by NMLS to sell home equity products

Outbound Sales and Retention Consultant

PNC Bank
03.2010 - 03.2011
  • Facilitated outbound phone calls to existing customers that were deemed as a risk to leave PNC Bank
  • Sold all PNC consumer products via outbound phone calls
  • Received incoming customer service calls providing outstanding customer service as well as exploring sales opportunities
  • Received several top performer awards

Skills

  • Very strong sales performer with a proven track record
  • Over 7 years successful experience in customer service and sales
  • Excellent working knowledge of Microsoft Office and other systems
  • Strong organizational and verbal communication skills
  • Ability to adjust and adapt to any situation and work in a fast-paced environment

Summary

Dedicated and compassionate Recovery Specialist with a personal commitment to supporting individuals on their journey to sobriety. With over three years of personal sobriety since October 2020, I bring firsthand experience and empathy to my role, understanding the challenges and triumphs of recovery. Skilled in providing guidance, support, and resources to individuals seeking a healthier, substance-free life, I possess strong communication and interpersonal skills that foster trust and facilitate effective recovery plans. My goal is to leverage my personal journey and professional skills to empower others to achieve lasting sobriety and improved well-being in a supportive rehabilitation environment.

Timeline

Teller Lead

PNC Bank
07.2018 - 11.2018

Learning Facilitator

PNC University
06.2015 - 07.2018

Chat Sales Consultant

PNC Bank
03.2011 - 05.2015

Outbound Sales and Retention Consultant

PNC Bank
03.2010 - 03.2011

Similar Profiles

CREATE PROFILE
Elizabeth Cipriani