Elizabeth Cline

Helping members understand coverage and how claims processed.

Member advocate when billed inappropriately by reaching out to the provider to resolve the issue.

Responsible for sending claims back for re-processing when an error occurred or additional information was gathered.

Responsible for answering calls for multiple lines of business as well as working message center responding to emails. In addition working as back up for our chat..

Working as a back up resource desk, answering questions for non-tenured staff when they needed assistance.

Worked as a mentor for new hires, helping them as they start taking calls.

World class certification for 2022 2023, 2824 as well as nominated for customer service representative of the year in 2022